Job Description

Absence Management Specialist

Job Location: Virtual within a commutable distance of Oriskany / Central New York. New Hires must live within a commutable distance of Oriskany / Central NY.

Training: IN-PERSON TRAINING for up to 7 weeks, Monday through Friday, 8:00AM - 4:30 PM.

Key Responsibilities:

• Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.

• Reviewing and adjudicating leave and/or accommodation requests in compliance with federal, state and company policies.

• Establishing eligibility and applicability of leave requests while ensuring timely communication with employees, employers and other key stakeholders necessary to appropriately determine liability.

• Maintain active oversight of leave claims from initiation to closure following appropriate policies and procedures around timely submission of information and absences in accordance with the plan(s).

• Providing exceptional customer service while maintaining confidentiality and regulatory compliance requirements.

• Support a continuous focus on quality and continuous improvement by ensuring efficiency, accuracy and a positive claimant experience.

• Meeting and exceeding Key Performance Indicators and productivity metrics while maintaining quality.

Essential Business Experience and Technical Skills:

Required

• New hires should live a commutable distance from the site the role is posted in.

• Strong communication skills, both written and oral.

• Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.

• Strong Letter writing/Microsoft Word skills.

• 2+ years Customer Service background.

• High School Diploma or GED equivalent.

• Candidates must be available for all days of in office training for 7 weeks.

Preferred

• 1+ years' experience in one or more leave State and Federal Leave Laws.

• Prior experience with PFML, FMLA, Absence Management or Disability Claims.

• Experience handling insurance claims (auto, home, life, etc.)

• College Degree / Higher Education.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

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