ACFI Fraud - Mandarin Language Investigator Job at Apple Inc., Austin, TX

K3luYmppSzV1NHh3WnRPZkVFc3U3SThQR1E9PQ==
  • Apple Inc.
  • Austin, TX

Job Description

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The AppleCare Fraud Investigator role on our Strategic Data Solutions (SDS) team is responsible for the accurate investigation and decisioning of complex, multifaceted requests. An Investigator will review and investigate suspicious transactions to detect fraudulent activity, determining appropriate next steps. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. This role requires you to support and protect one of Apple’s most valued security features in addition to resolving complex requests while helping to prevent fraud.

Description

• Report and track system issues and trends that could affect customer satisfaction or department production. • Participate in project management and user acceptance testing (UAT) processes. • Navigate a variety of support tools while maintaining effective communication and ensuring the highest level of quality in every investigation completed, offering a seamless and top of the line support to all our business collaborators. • Protect our customers’ privacy by ensuring the integrity, accuracy, and confidentiality of their information. • Identify and communicate trends and patterns to leadership team. • Leverage internal resources and analytical research for resolutions. • Monitor trends in transaction errors and analyze reports. • Identify errors in processes and programs within business systems. • Handle enterprise level agreement enrollment and support external and internal escalations.

Minimum Qualifications

  • Ability to speak fluently in Mandarin and English
  • Ability to read and write fluently in Simplified Chinese and English
  • Minimum of 3 years of experience in customer service roles

Preferred Qualifications

  • Experience with working with fraud prevention roles preferred
  • SAP Knowledge preferred
  • Ability to collaborate with peers, managers and business partners cross-regionally
  • Extraordinary attention to detail in case management, follow-up and follow-through
  • Target oriented and can deliver results on time
  • Strong organizational and multitasking skills
  • Creative problem-solving and analytical skills
  • Comfortable working in a queue-based environment
  • Strong interpersonal skills with key strengths in professional collaboration
  • Resourcefulness and effective research skills
  • Ability to find opportunities for process improvement and develop solutions that target root causes
  • Flexible and willing to take on new roles, assignments and responsibilities as needed
  • Resilient and self- motivated to work in a dynamic environment to achieve time commitments
  • Motivated to develop the role and add to the success of our organization
  • Makes space to listen, learn, and amplify diverse perspectives and experiences
  • Actively seeks out opportunities to champion and celebrate inclusion and diversity
  • Flexibility to work 40 hours per week Monday through Saturday with shifts starting between 6AM & 10AM Central with the option to work 4x10 shifts
  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Job Tags

Flexible hours, Shift work, Saturday,

Similar Jobs

Clarios

Regional manufacturing engineer Job at Clarios

 ...Clarios is the force behind the worlds most recognizable car battery brands, powering vehicles from leading automakers like Ford, General Motors, Toyota, Honda, and Nissan. With 18,000 employees worldwide, we develop, manufacture, and distribute energy storage solutions... 

EōS Fitness

Group Fitness Instructor Job at EōS Fitness

 ...ES Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. ES Fitness' Core Purpose is to create loyal, lifelong fans and exercise... 

Scott Clark Toyota

Automotive Sales Consultant (No Sundays - 5 day Workweek) Job at Scott Clark Toyota

Automotive Sales Associate; Full-time; No Sundays - 5 day workweek; Charlotte, NC.Scott Clark Toyota is the top volume dealer in the Charlotte metro area, and currently seeking Sales Consultants for ever growing customer base.As an Automotive Sales Consultant, you... 

CEDENT

Cyber Security Engineer-HYBRID (New York, NY) Job at CEDENT

 ...Under the general guidance of the IT/Security Architect or Systems Manager, the candidate...  ...foundation of IT/Security architectural experience with an understanding of Internet, server...  ...the assigned responsibilities. Guides Cyber Governance and Information Protection... 

Kinema Fitness

Group Fitness Instructor Job at Kinema Fitness

 ...Kinema Fitness is a fast-growing corporate wellness company that provides on-site fitness programming to companies across the country. We are seeking energetic, passionate, and experienced Group Fitness Instructors to lead a variety of class formats including Yoga,...