Description
• Report and track system issues and trends that could affect customer satisfaction or department production. • Participate in project management and user acceptance testing (UAT) processes. • Navigate a variety of support tools while maintaining effective communication and ensuring the highest level of quality in every investigation completed, offering a seamless and top of the line support to all our business collaborators. • Protect our customers’ privacy by ensuring the integrity, accuracy, and confidentiality of their information. • Identify and communicate trends and patterns to leadership team. • Leverage internal resources and analytical research for resolutions. • Monitor trends in transaction errors and analyze reports. • Identify errors in processes and programs within business systems. • Handle enterprise level agreement enrollment and support external and internal escalations.
Minimum Qualifications
Preferred Qualifications
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