Job Description

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

Job Description

AIR Communities uses industry leading technology   for a modern approach to maintenance so our Maintenance Technicians can help as many residents as possible each day. Whether you are turning apartments to create the perfect move-in experience for new residents or resolving service requests to ensure that our current residents feel at home, every day is filled with new challenges.

What We Offer

AIR offers attractive compensation packages that reward hard work and excellent customer service including:

• Expected hourly rate of $20.00 - $25.00  per hour . You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Quarterly Customer Service Satisfaction Bonuses . Technicians who excel at consistently providing positive resident experiences can earn  up to $1,500 per quarter.
• 50% Rent Discount  available at any AIR Community! Option to live onsite with zero commute or at a nearby AIR Community.
• Career Growth Opportunities.  AIR prefers to promote our own teammates whenever possible and provides training and development programs to help prepare you for what’s next.
• Additional Benefits listed below.

Where You Will Work

You will work at Waterford Village , our 470+ unit apartment community located in Marlboro, MA ! Check it out here: Royal Crest Marlboro - Apartments in Marlborough, MA - Home

How We Support You

• Innovative technology helping you prioritize tasks and assist residents efficiently
• Fully stocked and organized shops reducing the time it takes to resolve issues (tools may be available onsite, varies by community)
• Supportive leadership and teammates
• Ascend: AIR’s newest maintenance development program customized to your individual career path to help you realize your potential and achieve your goals

What You Will Do

• Provide excellent service to residents and assistance to team members.
• Follow AIR’s process for completion of basic apartment turns to make the apartment ready for the next resident’s perfect move-in experience.
• With general direction, complete resident requested repairs and routine maintenance (i.e. troubleshoot and repair/replace plumbing, basic electrical components, HVAC equipment, and appliances, etc.)
• May provide functional/technical direction and training to other Maintenance Technicians and support the development of technical skills.
• May assist with managing vendor quality and may perform move-in/move-out inspections.
• Additional responsibilities vary based on team member skillset, community needs, mechanical systems, and season.

Qualifications

Who You Are

• Detail-oriented problem solver that takes pride in fixing things right the first time.
• Dedicated to customer satisfaction in each interaction.
• Eager to use technology to assist as many residents as possible each day.
• Demonstrates a strong work ethic and thrives in a fast-paced environment 
• A reliable team player who contributes to your team’s success.

What You Have

• At least 1-2+ years of maintenance experience , preferably in some form of facilities or building environment or relevant training/education program.
• Basic skills in two or more technical trades  (plumbing, electrical, appliance repair, HVAC, carpentry, etc.)
• Ability to work a flexible schedule  including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month).
• A reliable mode of transportation  to respond to emergency service requests while on-call after hours.
• Comfort with physical activity  as you must be able and willing to move heavy equipment and machinery.
• Ability to read, write, and speak English.

Additional Information

Benefits

• Paid time off including  vacation, sick time, and 11 holidays.
• Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 50% rent discount  available at any AIR Community (a rental application is required, and certain exclusions apply).
• 401(k) plan  with employer contribution.
• Paid parental leave  of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement  for job-related certifications and licenses.
• 15 hours of  paid time annually for community service .
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and  career growth .

What You Need to Know

Application Deadline: The initial deadline for applications is 6/2/2025. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel  drug screening that   excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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