Job Description

Statement of Responsibilities:

The Business Application and Systems Administrator performs and implements process improvements within software applications to streamline work and improve service delivery in the clinic health applications. This position supports departmental business applications / systems in coordination with University of Minnesota support units.

While this position utilizes a hybrid modality, prospective applicants must be located either in the state of Minnesota or near the Wisconsin border or otherwise open to relocation. Fully in-person through probationary period, subject to hiring manager discretion. 

Please note, we are not offering H-1B or Green Card sponsorship for this position.

Detailed Job Responsibilities:

35% - Application Administration

• Assists with installing, configuring, and maintaining applications in support of business needs and priorities.
• Assists with ensuring that the business is fully utilizing the available technology to enhance productivity and improve workflows.
• Assists with project teams for new vendor application software features and new technology related projects, reviewing release notes, communicating feature changes, providing clear communication to team members, and managing business usersâ™ expectations.
• Assists with defining and controlling project scope, priorities, and deliverables.

30% - Business Analysis

• Assists with analyzing and defining business processes to develop or align technical solutions to business and operational needs.
• Assists with evaluation of application system software upgrades, identifies the current and future-state business processes, analyzes, tests, documents, and communicates new functionality and the impacts to current business processes.
• Recommends process improvement and/or system upgrades based on workflow analysis.
• Assists with assessing the risk of various business solutions and provides input into prioritizing competing business demands.
• Collaborates with business users to understand and address technology deficiencies and new business needs.
• Manages ongoing relationships with business user areas to drive satisfaction and information technology (IT).
• Communicates with application software vendors, detailing business reasons and requirements for new functionality requests and providing feedback on discovered vendor software flaws.
• Assists with partnering with other IT teams to evaluate new IT related products and services and implement new technology.
• Stays current with software development tools, trends, best practices, and emerging technologies
• Follows documented change control procedures when implementing solutions.
• Ensures compliance with established University of Unit standards and policies.

25% - Technical Support

• Provides technical support to staff on clinical applications.
• Responds to usersâ™ problems which includes troubleshooting, diagnosing, rectifying, or escalating the problem.
• Develops and maintains comprehensive documentation regarding application configurations / technical system specifications and knowledge base articles for applications.
• Collaborates with other IT teams as well as with business users to solve business problems and system issues
• Communicates business solutions clearly and follows through to ensure implemented solutions resolve the documented issues.
• Communicates and collaborates with application software vendors as needed to resolve identified issues.
• Creates documentation for responding to support issues including knowledge-based articles or other guides.

10% - Project Management

• Assist in management of project scope, priorities, and deliverables.
• Communicate project timeline, status, and updates to stakeholders.
• Ensure timely completion of projects, adhering to project management methodology and standards.

Required Qualifications:

• BA/BS technical degree OR a combination of related education and work experience in application administration or business analytics to equal four years.
• Experience analyzing and defining business processes using common tools (Visio, Smartsheet, Power BI, etc).
• Experience providing technical support to stakeholders including troubleshooting, diagnosis, and resolution of technical user issues.
• Ability to assist in managing multiple projects from concept to completion under set timelines.
• Demonstrated commitment to promoting a culture that respects and advances diversity and inclusion.

Preferred Qualifications:

• IT work in a healthcare environment.
• Experience working with individuals from diverse racial, ethnic, and socioeconomic backgrounds.
• Ability to create documentation and develop end-user training programs.
• Experience assisting external vendors to implement new application features.
• Experience with project management tools.
• Willingness to learn and support a broad range of internal enterprise tools and technologies.
• Experience supporting internal ticketing systems for user needs.
• HIPAA Training

About University of Minnesota Twin Cities

The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.

Job Tags

Similar Jobs