About us:
Spartan Plumbing & Drain is a fast-growing, customer-focused service company
specializing in residential plumbing. We take pride in delivering exceptional service with
integrity, professionalism, and a personal touch. We’re looking for motivated individuals
to join our team and help us continue providing top-tier service to our community.
Job Summary:
As a Call Center Representative, you are the first point of contact for our customers.
You’ll be responsible for answering inbound calls, scheduling service appointments,
handling customer inquiries, and providing top-notch support to ensure every customer
interaction reflects our commitment to excellence.
Responsibilities:
• Answer incoming calls in a professional, courteous, and helpful manner
• Schedule and dispatch service appointments using our software system
• Clearly communicate services offered and gather accurate information from customers
• Handle customer concerns, complaints, or rescheduling needs with empathy and
efficiency
• Maintain accurate records of customer interactions and updates
• Coordinate with field technicians and management to ensure smooth operations
• Follow up on leads, estimates, or missed appointments when needed
• Meet or exceed KPIs related to call handling, booking rate, and customer satisfaction
Requirements:
• High school diploma or equivalent
• Previous customer service or call center experience preferred (plumbing/HVAC
industry is a plus)
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Comfortable using scheduling software, email, and phone systems
• Friendly, reliable, and team-oriented mindset
• Willingness to learn and grow with the company
Work Schedule:
• Full-time or part-time options
• Must be available for occasional evening or weekend shifts
Benefits:
• Competitive hourly pay (based on experience) $17-$22/hr
• Performance bonuses and incentives
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for advancement and training
Join Spartan Plumbing & Drain and be part of a team that values your voice rewards your efforts and helps you grow.
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