Call Center Representative Job at P.E.A.C.H. Teams, Dayton, OH

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  • P.E.A.C.H. Teams
  • Dayton, OH

Job Description

About us:

Spartan Plumbing & Drain is a fast-growing, customer-focused service company

specializing in residential plumbing. We take pride in delivering exceptional service with

integrity, professionalism, and a personal touch. We’re looking for motivated individuals

to join our team and help us continue providing top-tier service to our community.

Job Summary:

As a Call Center Representative, you are the first point of contact for our customers.

You’ll be responsible for answering inbound calls, scheduling service appointments,

handling customer inquiries, and providing top-notch support to ensure every customer

interaction reflects our commitment to excellence.

Responsibilities:

• Answer incoming calls in a professional, courteous, and helpful manner

• Schedule and dispatch service appointments using our software system

• Clearly communicate services offered and gather accurate information from customers

• Handle customer concerns, complaints, or rescheduling needs with empathy and

efficiency

• Maintain accurate records of customer interactions and updates

• Coordinate with field technicians and management to ensure smooth operations

• Follow up on leads, estimates, or missed appointments when needed

• Meet or exceed KPIs related to call handling, booking rate, and customer satisfaction

Requirements:

• High school diploma or equivalent

• Previous customer service or call center experience preferred (plumbing/HVAC

industry is a plus)

• Strong communication and problem-solving skills

• Ability to multitask in a fast-paced environment

• Comfortable using scheduling software, email, and phone systems

• Friendly, reliable, and team-oriented mindset

• Willingness to learn and grow with the company

Work Schedule:

• Full-time or part-time options

• Must be available for occasional evening or weekend shifts

Benefits:

• Competitive hourly pay (based on experience) $17-$22/hr

• Performance bonuses and incentives

• Health, dental, and vision insurance

• Paid time off and holidays

• Opportunities for advancement and training

Join Spartan Plumbing & Drain and be part of a team that values your voice rewards your efforts and helps you grow.

Job Tags

Hourly pay, Holiday work, Full time, Part time,

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