Job Description

Who We Are  

Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To help us in our mission, we hire people who are humble, hungry, and smart. And it sure helps if you have a sense of humor. We're not perfect, but we're trying to build a company that we are all proud of.  Our 96% client retention suggests we're on the right path.   

Position Overview  

This role will be responsible for providing remote health coaching to members at risk for dialysis in both English and Spanish languages. Some evening hours and travel are required.

How You'll Contribute  

• Establishing and maintaining contact with assigned and active members via phone, text, and email.
• Obtain and utilize clinical information to develop an individualized member care plan and clinician-centered care plan per NCQA guidelines.
• Assess members health status and care coordination needs.
• Collaborate with members' health care providers as needed.
• Utilizing motivational interviewing techniques, individualized care plans, and the Triple Aim framework to empower active Members to reach their health goals.
• Understanding and explaining to new or inactive members the benefits of our Program as it relates to those with chronic kidney disease and those at risk.
• Utilizing motivational interviewing techniques with assigned new or inactive members to encourage enrollment in the employer-sponsored program. 
• Appropriately documenting, requesting, and sending member information in accordance with HIPAA compliance. 
• Meet individually assigned metrics, including call volume and enrollment requirements; proactively assess and revise approach as needed or directed using multiple forms of communication (i.e. phone, text, secure online chat).

What You'll Need to Have  

• Must have an RN license in good standing within a compact state.
• A minimum of five years of RN experience in a related role. 
• Be able to flex your schedule to work evenings and some weekend hours to accommodate our members' schedules, especially in Pacific Standard Time.
• Bilingual in Spanish is required.
• CDE or CDCES highly preferred.
• Ability and willingness to travel multiple times a year, which will include overnight stays for corporate gatherings, conferences, and health fairs.
• Ability to attend and professionally engage in video meetings.
• Strong technological skills, meaning you can effectively and efficiently use computers, peripheral equipment, and applications/systems, including Microsoft products.
• Autonomous self-starter who is comfortable with ambiguity.
• Creative mindset and ability to appropriately challenge the status quo.
• Superb written and oral communication skills.
• Ability to overcome obstacles with a ‘yes if...' approach.
• Ability to effectively balance competing deadlines without losing focus on the bigger picture.
• Reliable internet and power with a designated area to conduct work with minimal interruptions.

What We Offer   

• Market competitive salary and company stock options.
• Potential for annual merit increases and bonuses contingent on the company's fiscal performance.
• Generous time off and paid holidays because we appreciate recharging.
• Partially paid leave for qualifying family or medical reasons once employment eligibility is met.
• A comprehensive health benefits plan with a portion of premiums covered by the company. Benefits include medical, dental, vision, life insurance, short term disability, long term disability, critical illness, accident, hospital indemnity, identity theft, and pet insurance. Eligibility to participate begins the first of the month following 60 days of employment.
• 401k with up to 4% employer match. Eligibility to participate begins the first of the month following 6 months of employment.

We are proud to be an equal opportunity employer, which means that our employment decisions are inclusive and welcoming, regardless of race, gender, age, color, sexual orientation, gender identity, pregnancy status, religion, national origin, disability, or any other personal, physical, mental, or sensory traits. All individuals who are offered a position must successfully pass a background and reference check prior to their start. All individuals must demonstrate they are legally authorized to work in the United States without sponsorship. 

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