Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Create an engaging, professional, safe environment for our staff families, and clients.
• Collaborate with the Operations Manager regarding recurring master schedules for staff and clients.
• Maintains 20 billable hours per week
• Collaborate with the back office and Operations Manager regarding client staffing needs
• Support increasing client growth by partnering with community presence. Recommend local community events to participate in and attend events as assigned. 
• Communicate hiring needs to the recruiting team to ensure a sufficient pipeline of qualified candidates to meet clinic needs 
• Ensure new team members acclimate to the clinic successfully (shadowing, positive reinforcement)
• May be required to provide session coverage as needed or provide crisis management assistance
• Ensure completion of general facility maintenance (e.g. light cleaning, organizing, restocking, simple repairs), and coordinate the completion of more complex maintenance needs with the State Director
• Meet weekly with the clinical team to ensure alignment of goals and timely completion of assigned tasks
• Manage clinical staff according to company standards
• Manage office budget (ensure expenditures within monthly limit)
• Maintain client and employee privacy in accordance with HIPAA regulations
• Attend/lead required trainings and meetings as well as company-sponsored community events
• Prepare and conduct RBT/BT performance reviews in collaboration with the State Director• Keep abreast of changing organizational needs as they relate to business systems, legal practices, HIPAA compliance, and technology
• Maintain positive relationships with staff and parents
• Coordinate at least 2 community events per year
• Collaborate with the State Director regarding any concerns or needs in the clinic
• Collaborate with COO and CCO for any clinical or operational employee performance concerns (absences,
• tardies, PIP)
• Foster relationships among community stakeholders

Competencies:

• Attention to Detail - the ability to see and pay attention to details; the ability to recognize the component parts of a procedure or object, and to verify the correctness or error in an individual part or procedure
• Leadership Qualities - maintaining a positive, open mindset, and objective attitude toward others
• Emotional Regulation - the ability to maintain a rational and objective demeanor when faced with stressful or
• emotional situations; a measure of self-composure in a difficult situation and the ability to act objectively, rather than impulsively or emotionally
• Enjoyment of the Job - the feeling that one's job is both fulfilling and rewarding and that it has a positive and useful benefit.
• Flexibility - the ability to readily modify, respond to, and integrate change with minimal personal resistance
• Stress Management - the ability to balance and defuse inner tensions and stresses; the ability to appropriately separate yourself from stressful situations and maintain your own sense of inner peace
• Developing Others - Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods

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