Job Description
The mission of TPSS Co-op is to promote healthful living by offering wholesome foods, high-quality produce, and community resources, in a clean, friendly, co-operative grocery store... that you own! Each staff member is asked to help create an environment which encourages respect, honesty, and trust amongst all co-workers and also offers the highest degree of service to each customer; each staff member is asked to help maintain the store image as an ethical and positive place to work and to shop. In addition, TPSS Co-op is committed to being an educational resource to the community on ecological, environmental, and food-related issues.
OVERVIEW: Under the supervision of and in coordination with the General Manager, the Community Engagement Manager plans, directs, and operationalizes all matters of the Co-op’s communications, member, shopper, and vendor engagement, as well as education, events, and community involvement.
ESSENTIAL DUTIES: Communications - Develop and maintain a consistent TPSS Co-op brand across digital and print materials.
- Create newsletters, store updates, promotional materials, and the Annual Report.
- Manage email lists and member communication channels.
Member & Shopper Engagement - Collaborate with department managers on marketing strategies, product promotions, and signage.
- Encourage member participation and gather feedback to improve customer experience.
- Analyze shopper behavior to inform marketing efforts.
- Maintain the in-store member area and respond to shopper suggestions.
Vendor Engagement - Build relationships with vendors and coordinate in-store demos and event partnerships.
- Share product feedback with vendors in collaboration with department managers.
Events & Education - Plan and execute TPSS events (e.g., Earth Day), school tours, and educational opportunities.
- Represent TPSS at local festivals and community events.
Community Outreach - Manage donation requests, Round-Up campaigns, and local partnerships.
- Oversee community programs such as food donations and compost collection.
- Serve as a liaison with community groups and initiatives.
Other Responsibilities - May supervise Community Engagement staff.
- Perform additional duties as needed.
QUALIFICATIONS: - A business, marketing, or public relations-related degree or equivalent successful professional experience in community outreach and development, membership management, or communications.
- Knowledge of natural and organic foods and interest in the cooperative model are preferred
- Skilled in marketing tools, including PR, writing, website management, and market research.
- Experience with visual merchandising.
- Strong organizational, written, and verbal communication skills.
- Able to work independently and collaboratively with minimal supervision.
- Initiative-driven, reliable, and flexible to work occasionally off core hours.
- Willingness and ability to learn to meet the changing requirements of the job.
BENEFITS & PERKS:
- Medical (No cost to employee on the HMO plan - yes, FREE employee-only plan!)
- Dental & Vision (FREE Basic employee only plan!)
- Accidental death insurance
- Life insurance
- Paid time off
- Health Reimbursement Account
- Employee Assistance Program
- MarylandSaves Program
- Employee discount
Pay Range: $60,000 –$63,000 annually.
Job Tags
Full time, Local area, Flexible hours,