Compliance Officer (Documentation) Job at Sage IT, Inc., Des Plaines, IL

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  • Sage IT, Inc.
  • Des Plaines, IL

Job Description

Compliance Officer (Documentation) Location Des Plaines, IL :

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

  • Provide leadership to their respective teams by monitoring workflow, providing reports, distribute daily work, escalate timeliness/quality concerns to supervisor.
  • Create/manage SOP's for internal processes, SME for Compliance Services
  • Research legislative changes which may affect title/reg transactions and provide results to manager for additional investigation and/or system and letter updates.
  • Partner with supervisor to investigate and resolve client issues and help manage escalation to completion.
  • Escalate to supervisor potential events that would result in missing metrics and bring suggested solutions.
  • Function as SME (subject matter expert) and support development of new process and/or system enhancements for improvement
  • Monitor and manage outlier reporting and provide additional follow-up to ensure transactions are processed in a timely manner.
  • Provide training and mentoring to newest specialists to develop skills.
  • Support company initiatives and work with Specialist I to meet or exceed department KPIs and metrics.
  • Offer support with inbound compliance response center call center
  • Employee shall complete notary tasks for the business as requested (notarizing documents, affidavits, etc.)

COMPETENCIES - SKILLS

  • Ability to speak and write clearly, confidently, and succinctly in communications with dealers, tag agencies, government agencies, and clients.
  • Strong customer service skills, with the ability to interact internal/external customers with diplomacy and tact.
  • Strong critical thinking skills
  • Multi-task in a demanding environment, while demonstrating ability to effectively prioritize tasks and maintain a high level of organization.
  • High attention to detail to ensure accuracy and ability to audit invoicing.
  • Demonstrate excellent follow up and problem-solving skills.
  • Complete basic math functions to calculate complex tax documents.
  • Proficient with Microsoft Windows and the various software it offers. (Visio, Word, Excel, Office, Etc.)
  • Proficient with web-based system and databases and knowledgeable with navigating the internet.
  • Strong networking skills with the ability to negotiate cost and pricing with various vendors.
  • Must be self-motivated, work well in a team environment, and demonstrate leadership qualities.

EDUCATION AND EXPERIENCE

  • High school diploma or equivalent required
  • 3-5 years of previous office or customer service experience
  • Use of Salesforce request management system to engage and respond to client / driver requests

Job Type: Contract

Pay: $18.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location: In person

Job Tags

Hourly pay, Contract work, Work at office, Shift work, Day shift, Monday to Friday,

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