Customer Experience Designer Job at Kaeppel Consulting, San Antonio, TX

OWlqY2dDQzh2NGgvYmRlUkYwVW01SW9ER3c9PQ==
  • Kaeppel Consulting
  • San Antonio, TX

Job Description

Overview:
Kaeppel Consulting is looking for a Customer Experience Designer to transform insights into intuitive and impactful customer journeys for a confidential client. The designer will collaborate across disciplines to improve end-to-end customer experiences through service design, prototyping, and visual storytelling. This is a hybrid opportunity based in San Antonio, TX, with an expected duration of 6–12 months.

Responsibilities:
- Translate research insights into customer journey maps and service blueprints.
- Design wireframes, process flows, and prototypes that enhance customer experience.
- Collaborate with content writers, researchers, and technical teams to align on design direction.
- Facilitate design thinking workshops and co-creation sessions with stakeholders.
- Support testing and refinement of design solutions based on user feedback.

Qualifications:
- Bachelor’s degree in Design, HCI, or related discipline.
- 5+ years in UX, service design, or customer experience roles.
- Proficiency in design tools such as Figma, Miro, or Adobe XD.
- Experience designing for complex ecosystems or multi-channel experiences.
- Strong facilitation and collaboration skills.

Job Tags

Contract work,

Similar Jobs

Surepoint Medical Centers

ER Registered Nurse-Part Time Days and Nights Job at Surepoint Medical Centers

 ...position if the work is similar, related or is a logical assignment to the position. Role Qualifications: Current Texas RN Nursing License or Compact State License in good standing. Two years of recent Emergency Room experience as an RN Current ACLS, BLS,... 

Right At Home - Northwest Homecare & Staffing Services

Caregiver | HCA / CNA - Pick Your Perfect 4 or 5hr Schedule! Job at Right At Home - Northwest Homecare & Staffing Services

 ...Do You Qualify? Are you an active Certified Nursing Assistant (CNA) or Home Care Aide (HCA) in WA or an HCA / CNA Student? Can...  ...assistance programs, and more Join the fastest-growing in-home care agency in Seattle, Eastside, and Pierce County, WA! Click Apply Now... 

Maximus

Scrum Master Job at Maximus

 ...Description & Requirements Maximus is seeking a Scrum Master to provide expertise to a federal client in support of their mission-critical systems in defense of our Homeland. Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS182, T2,... 

Sysco

Senior Merchandiser (Protein Buyer) Job at Sysco

 ...information in the system, as required. (pricing, freight, brackets, ship points, etc.). Inter-department training and on-the-floor merchandising support. QUALIFICATIONS: Education: High School diploma or equivalent required. Bachelors degree preferred.... 

Allied Universal

Site Security Supervisor Job at Allied Universal

Company Overview:Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes...