Job Description

This position is posted by Jobgether on behalf of AuditBoard . We are currently looking for a Customer Success Manager in the United States .

As a Customer Success Manager, you will be at the forefront of building long-term value for clients by fostering trusted partnerships and helping them maximize their investment in our solutions. This role blends strategic account management with hands-on product expertise, offering you the opportunity to work across multiple teams to ensure customer satisfaction, retention, and growth. If you enjoy collaborating with high-impact customers and solving real-world business challenges, this is your chance to make a meaningful impact in a high-growth, client-focused environment.

Accountabilities:

• Develop and nurture relationships with key stakeholders across your portfolio of enterprise customers to align product capabilities with business goals.
• Deliver strategic guidance and product expertise to help clients optimize their use of the platform through training, education, and enablement.
• Lead retention initiatives and identify upsell or cross-sell opportunities, ensuring long-term client engagement and satisfaction.
• Act as a customer advocate, collaborating with internal teams (Product, Support, Engineering) to resolve issues and influence product development.
• Conduct regular business reviews and proactively identify ways to deliver greater value and mitigate churn risk.

Monitor customer health metrics and support their evolution through feedback, insights, and tailored strategies.

Requirements

• 3+ years of experience in Customer Success or account management roles within a B2B SaaS environment, with a track record of managing complex customer relationships.
• Preferred background in audit, risk, compliance, or GRC frameworks, with bonus points for hands-on experience using related platforms.
• Strong communication, stakeholder engagement, and problem-solving skills, including interfacing with executive-level clients.
• Experience with tools such as Salesforce, Gainsight, or similar customer success platforms is a plus.
• Ability to work independently in a fast-paced, dynamic environment and navigate ambiguity with confidence.
• Spanish fluency is a plus.
• Willingness to travel within the U.S. and Canada as needed.

Benefits

• Competitive base salary: $108K – $162K, plus performance-based bonus.
• Monthly Live Your Best Life stipend ($200/month) to support your personal well-being.
• Remote and hybrid work options, with lunch provided at the Cerritos HQ.
• Comprehensive healthcare coverage for employees across all locations.
• 401(k) or pension plan with company match.
• Flexible vacation policy (U.S.) or 25 days paid time off (UK), plus your birthday off.
• Time off for volunteering, plus active employee resource groups.
• Learning and development support and access to company-wide social events.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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