Customer Success Specialist / Bus Charter Reservations / Operations, is responsible for ensuring all reservations are managed based on the service the customer has reserved, communicate with operators and driver, supporting all aspects of the department including, but not limited to, quality control of all reservations, contracts, proposals, reservation entry, customer service, CRM account management. Active Trip Support managing service in progress. The Customer Success Specialist is active in inbound calls, online chat (Olark), qualifies prospects and will close sales to build their own customer base. Commission earned on sales closed for opportunities assigned. Bus Operator or Tour Operator experience a plus.
Core Focus & Essential Responsibilities
Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.
Essential Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and/or Experience
Individual should be a High School Graduate – Associate or Bachelor's degree a plus, and any combination of education and experience that provides the required knowledge, skills, and ability to effectively fulfill the core focus and essential responsibilities of this job description. Travel and tour industry or bus operator experience in sales or operations role preferred. Hourly compensation, commission, and bonus.
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