Job Description

Job Title: Customer Support Specialist

Location: Makati, Office
Work Setup: Initially Work From Home opportunity and On-site and Hybrid after few months.

Job Type: Full-Time

Salary: Negotiable

Job Description:

Are you a dedicated and detail-oriented professional with a passion for customer service? We are looking for a Customer Support Specialist to remotely join our client's dynamic team in Romania, a well-established world stock trade company. Office based in Makati, you'll be the frontline hero, ensuring customers receive the support they need, all while working in a flexible environment that balances on-site and remote opportunities.

Key Responsibilities:

• Customer Interaction: Provide top-notch support through phone, email, and chat, addressing customer inquiries with professionalism and efficiency.

• Issue Resolution: Troubleshoot and resolve customer issues, ensuring satisfaction by delivering effective solutions.

• Record Keeping: Maintain detailed records of customer interactions, feedback, and complaints for continuous service improvement.

• Collaboration: Work closely with various departments to resolve customer concerns and refine service processes.

• Continuous Improvement: Identify and suggest opportunities for enhancing the customer service experience.

Requirements

• Experience: 1-3 years in a customer support role.
• Language Skills: Fluent in English and at least one other language: Filipino, Thai, Vietnamese, or Korean.
• Industry Knowledge: Experience or exposure to the _ stock trading world _ is a M UST HAVE.
• Technical Proficiency: Skilled in using customer service software and tools.
• Problem-Solving: Strong analytical skills with great attention to detail.
• Team Player: Ability to work independently as well as collaboratively within a team environment.

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