Job Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

POSITION TITLE: Customer Trainer - Konecranes Training Institute (KTI)

REPORTS TO: Amy Schroeder - Director of Training - KTI

The Customer Trainer plays a key role in delivering both classroom-based and hands-on training to customers of the Konecranes Training Institute (KTI) who operate, inspect, and maintain overhead and mobile cranes. Instruction is conducted either onsite at customer locations or at Konecranes training facilities.

In addition to training delivery, the customer trainer collaborates with colleagues to develop, update, and enhance instructional materials, ensuring they align with industry standards and the evolving needs of crane operators and maintenance personnel.

KTI is seeking a customer trainer with electrical and mechanical crane maintenance expertise. The ideal candidate will be able to effectively teach and demonstrate crane operation, diagnostics, troubleshooting, repairs, and preventive maintenance. Training will cover all critical electrical and mechanical components of crane systems, ensuring participants gain a comprehensive understanding of their functionality and maintenance requirements.

PRINCIPAL RESPONSIBILITIES:

· Conduct training sessions in a classroom and practical setting, ensuring engagement and knowledge retention among participants.

· Conduct occasional webinar training sessions.

· Administer assessments, quizzes, and tests to evaluate the understanding and proficiency of participants.

· Assist in developing and updating instructional materials for the technical training curriculum.

· Evaluate the overall effectiveness of the technical training program and assist in making improvements.

· Collaborate with other trainers to stay updated on industry regulations and incorporate relevant changes into the training sessions and materials.

· Adapt training materials to meet the learning needs of the business and incorporate feedback for continuous improvement.

· Complete all pertinent training session documentation to ensure prompt invoicing.

· Serve as a resource for technical questions originating from the field.

· Assist in safety training as needed.

Qualifications

SKILLS REQUIRED:

· Electrical Schematics & Circuitry – Read and interpret wiring diagrams, control circuits, and schematics.

· Motor & Drive Systems – Troubleshoot AC/DC motors, VFDs, and motor starters.

· Brakes & Hoisting Mechanisms – Inspect and maintain brake systems, hoists, and wire ropes.

· Mechanical Components – Maintain gearboxes, bearings, and structural alignment.

· Preventive Maintenance – Plan and perform regular maintenance to prevent failures.

QUALIFICATIONS

· Minimum of 5 years of experience operating and maintaining overhead and/or mobile cranes.

· Proven experience as a technical trainer or in a similar role.

· A trade school degree (or equivalent education or field experience, such as military service) in an industrial subject is preferred.

· Excellent presentation and communication skills.

· Ability to break down complex technical concepts into easily understandable components.

· Excellent presentation and communication skills.

· Ability to break down complex technical concepts into easily understandable components.

OTHER REQUIREMENTS:

· This position requires 100% travel.

· Use of Microsoft Office applications such as Word, PowerPoint, and Excel.

· Having a current CIC, NCCER, or NCCCO certification in Mobile Crane operation is a plus.

Additional Information

What we offer:

Benefits:  Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!

Vacation:  2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave:  5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays:  10 paid holidays per year

Konecranes moves what matters . Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

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