Job Description
Lensa is the leading career site for job seekers at every stage of their career. Our client, Manpower Group Inc., is seeking professionals in Warren, MI. Apply via Lensa today!
Our client, one of the largest manufacturers of Automotive parts in USA is looking for entry level Data Analyst (Dealer Chat Performance Analytics) to work at Warren, MI
Job title: Data Analyst (Dealer Chat Performance Analytics)
Location: 31057 Louis Chevrolet Road Warren MI 48092
Pay range: $22 - $24 per hour
DATA ANALYST – DEALER CHAT As the Data Analyst for
our client’s Dealer Chat , you will be responsible for
data analytics and reporting digital experiences . You’ll
cultivate reports highlighting key trends and insights related to operational performance, as well as customer behavior and concerns.
These insights will contribute to improving
Dealer Chat ; helping us to build better relationships with our enrolled dealerships,
gain new dealer enrollments and increase revenue . This role will report to
Dealer Chats Engagement Lead .
The ideal candidate has a
passion utilizing data to tell actionable stories that help drive the business forward.
As the digital landscape changes and
reporting requirements shift , specific tasks may change. The ideal candidate is open to change and flexibility in their day-to-day responsibilities.
Responsibilities - Develop, interpret, and distribute daily, weekly, monthly, and quarterly KPI performance reports for each department within CLIENT’S Dealer Chat.
- Update performance dashboard .
- Leverage the XM Discover tool to underscore and supplement findings.
- Participate in quarterly analytics meetings to share/compare news, challenges, tips, best practices, guiding principles, case studies
- Trend historical data to help shape measurable objectives and targets for annual planning purposes
- Maintain a reporting pipeline calendar
- Maintain and report digital headcount
- Leverage PowerBI to create visual representations of data and insights
- Assist in developing KPIs definitions and goal adjustments.
- Assist forecasting team with scheduling and scheduling audits.
- Creating and educating / coaching on research and analytics.
- Foster a metrics-based approach to glean insights and drive the business forward
- Assist both client’s Dealer Chat Team Leads, support staff, and Coordinator team with projects.
- Participate in weekly Dealer Chat operations/coordinator/support team meetings
- Participate in vendor meetings
- Assist in revenue generating strategy meetings
Requirements - Bachelors Degree
- Understanding of Dealer Chat performance analytics
- Excellent verbal and written communications skills to effectively communicate to internal and external stakeholders.
- Strong data analytical ability - focused on synthesizing data from multiple sources and systems
- Thrives in a high pressure, collaborative team environment
- Ability to multitask in a fast-moving workplace, meet tight deadlines and prioritize with strategy in mind
- A collaborative, relationship builder
- A customer-centric, results-driven mindset
- Self-starter with a drive for innovation and continuous learning
- Experience with Power BI and a knowledge of data best practices
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
Job Tags
Hourly pay, Shift work,