Job Description

Job Description

Elevate your career in hospitality and be part of an extraordinary team at the brand-new AmericInn by Wyndham Sioux Falls North. We’re seeking dedicated individuals who are passionate about hospitality to join us in providing unforgettable experiences for our guests, while enjoying a fulfilling and rewarding career in a dynamic work environment.

AmericInn by Wyndham Sioux Falls North is currently seeking a dedicated and service-oriented Front Desk Agent to join our team at our newly established hotel facility.

Experience/Education:

• Previous experience in a hotel or related field is highly desirable.
• High School diploma or equivalent is required.
• Proficiency in computer usage is essential.
• Prior customer service experience is preferred.

Physical Requirements:

• Light lifting - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 
• Ability to stand throughout entire shift.
• Available for evening and weekend shifts.

General Requirements:

• Maintain a consistently warm and friendly demeanor.
• Possess effective verbal and written communication skills to interact with employees and guests in a professional, attentive, courteous, and service-oriented manner.
• Actively listen, comprehend, and address concerns raised by management and guests.
• Demonstrate excellent multitasking and prioritization skills to meet departmental deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
• Adhere to Company Standards and attendance policies, which may vary based on hotel needs.
• Maintain a high standard of personal appearance and grooming by wearing the appropriate uniform and nametag.
• Ensure compliance with hotel regulations and safety protocols to promote a safe and efficient environment.
• Maximize productivity, identify problem areas, and contribute to the implementation of effective solutions.
• Display proficiency in problem-solving, including the ability to anticipate, prevent, identify, and resolve issues as needed.
• Exhibit willingness to undergo cross-training in other hotel-related areas.
• Fulfill other duties as assigned by management. 

Fundamental Requirements:

• Welcome and greet all guests approaching the Front Desk in accordance with Company and Choice Hotel Standards.
• Assist in generating all necessary reports related to hotel operations.
• Investigate and rectify any discrepancies found in daily activity.
• Demonstrate comprehensive knowledge and proficiency in operating all relevant aspects of the Front Desk computer system.
• Efficiently complete all tasks and duties listed in the shift checklist within specified timeframes.
• Gather all essential information when taking room reservations and adhere to company standards while quoting room rates.
• Provide timely responses to guest inquiries regarding restaurants, transportation, entertainment, and other services.
• Address guest queries about hotel amenities, facilities, and operating hours promptly.
• Comply with cash handling and credit policies at all times.
• Stay informed about rates, packages, and special promotions offered by the hotel.
• Familiarize oneself with in-house guests and upcoming groups.
• Recognize closed-out and restricted booking dates.
• Possess knowledge of common hospitality terminology.
• Understand and follow emergency procedures, offering assistance as needed.
• Perform a thorough bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork to close the shift in accordance with hotel standards.

Guest Satisfaction:

• Respect guests' privacy and follow established Company standards and procedures when entering guest rooms
• Extend a warm and hospitable welcome to all guests, adhering to company standards.
• Responsibly and promptly fulfill immediate guest requests.

Safety and Security:

• Adhere to Company safety and security policies and procedures, as well as comply with OSHA and other applicable state and local regulations.
• Report and properly store lost-and-found items in accordance with Company and Choice Hotel policies and procedures.  

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