Job Description

Our Eye Care Center is committed to providing exceptional patient care while maintaining a seamless and positive experience for our clients. We pride ourselves on being a trusted name in eye care services, with a focus on innovation, compassion, and professionalism. As a member of our remote team, you'll play an essential role in upholding our reputation for excellence by providing outstanding customer support.

The Home-Based Customer Service Associate will serve as the first point of contact for patients and clients. This role involves managing inquiries, resolving concerns, scheduling appointments, and ensuring a positive and professional interaction with every client. This fully remote position is ideal for individuals with strong communication skills, problem-solving abilities, and a passion for helping others.

Key Responsibilities:

• Handle incoming calls, emails, and chat inquiries from patients and clients, providing prompt and professional assistance.
• Schedule appointments, reschedule visits, and provide updates regarding services.
• Address customer questions related to products, services, insurance claims, and billing.
• Resolve issues and escalate complex concerns to appropriate departments when necessary.
• Maintain accurate records of interactions in our customer relationship management (CRM) system.
• Provide personalized support that reflects the company’s commitment to excellent patient care.

Ideal Candidate:

• Proven experience in customer service, preferably in a healthcare or remote setting.
• Strong interpersonal and communication skills with a customer-focused approach.
• Ability to multitask and manage time efficiently in a remote environment.
• Proficiency in using customer service tools, CRMs, and video conferencing platforms.
• Reliable high-speed internet connection and a dedicated workspace.

Benefits:

• Work from the comfort of your home with flexible scheduling options.
• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance plans.
• Paid time off and holidays.
• Ongoing training and opportunities for career growth within the organization.
• Company-provided equipment to ensure a seamless remote working experience.

Job Tags

Holiday work, Full time, Work experience placement, Remote job, Flexible hours,

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