Job Description

Eco Electrical, Plumbing, Heating, and AC is a rapidly growing residential HVAC company committed to excellence. We take pride in taking care of our customers and employees and believe in fostering a work-life balance that empowers individuals to thrive.  We're seeking a dynamic Service Manager to lead our HVAC team with significant career advancement opportunities. At Eco we prioritize teaching, training, and coaching, ensuring our team members learn and follow our proven processes. Joining our family means becoming part of a supportive, growth-focused environment that deeply cares about its customers and staff.

Responsibilities:

• Heavy emphasis on being capable of following specific systems and coaching HVAC  technicians to those systems – this is the key to being successful in this position.
• Direct oversight of HVAC service technician's performance and sales activities.
• Lead and train team members using our established and proven system.
• Monitor field technicians' performance and provide guidance for improvement.
• Understand sales criteria and ensure your team consistently exceeds revenue goals.
• Hosting weekly team meetings to discuss the service pipeline, address challenges, uphold performance standards, and reinforce safety compliance.
• Coach HVAC technicians on building customer rapport to effectively sell the right products and services.
• Collaborate with customer service and dispatch teams to drive overall business success.
• Manage team schedules to meet ongoing customer demand and adapt to seasonal spikes.
• Managing service work to stay within budget constraints.
• Developing and producing reports on department performance, quality, and efficiency.
• Recruitment and comprehensive onboarding of new service technicians. 
• Collaboration with technicians on truck stock management and vehicle policy compliance.

• Five (5) years of experience in residential HVAC service, sales or equivalent management position is required. 
• A proven track record of success in HVAC service management is required.
• Eligibility to clear background checks and drug screening tests.
• Possession of a valid driver’s license with a clean driving record.
• Experience using ServiceTitan is preferred. 
• Experience with Nexstar training is preferred. 
• Strong leadership and team management skills.
• Customer-first mindset with a history of high customer service standards.
• Ability to adapt to changing environments and manage multiple priorities.
• Openness to continuous learning and improvement.

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