Incident and Major Incident Manager-Remote Job at GlobexPeople, Houston, TX

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  • GlobexPeople
  • Houston, TX

Job Description

HIRING….
We are looking for experience for Incident and Major Incident Manager to support our US team via remote.

Location: Remote/Residing Houston TX
Employment Type: Full-time Independent Contractor
Duration: Open-ended contract
Shift: US Day Shift (8 hours shift)
Equipment: Company Provided

Responsibilities:
  • Governance & Leadership
    • Establish and oversee the central MIM pilot for our client.
    • Provide leadership and guidance to Global Process Owners to elevate incident and major incident management practices.
    • Act as a thought leader in refining frameworks, processes, and escalation models for our client’s IT operations.
  • Operational Management
    • Actively manage and coordinate operational activities during Major Incidents, ensuring timely resolution and effective communication across our client’s IT teams and service providers.
    • Handle escalations to Global Process Owners and ensure alignment with our client’s priorities.
    • Collaborate with our client’s IT teams and providers to implement process enhancements that improve incident response and resolution times
  • Analytics & Continuous Improvemen t
  • Develop tools, dashboards, and reporting mechanisms to track incident trends and performance metrics for our client.
  • Identify recurring issues and partner with Global Process Owners to design and implement long-term mitigation strategies.
  • Promote a culture of proactive incident prevention and operational resilience within our client’s environment
Requirements:
  • Proven experience in Incident Management and Major Incident Management within large-scale IT environments.
  • Strong leadership skills with the ability to influence and guide global stakeholders.
  • Expertise in ITIL frameworks and best practices for incident management.
  • Excellent communication and coordination skills, especially during high-pressure situations.
  • Experience in developing reporting tools, dashboards, and performance metrics.
  • Ability to identify systemic issues and implement sustainable solutions
If you are interested send your CV’s to apply@peopleplustech.com

 

Job Tags

Full time, For contractors, Shift work, Day shift,

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