W2 ONLY
Job Title: IT Service Improvement Consultant
Duration: 12+Months
Location : Holyoke, MA, 3 days they must be at on-site (Tuesday, Wednesday and Thursday)
Candidate Requirements
The IT Service Improvement Consultant is responsible for assessing, advising, and driving improvements throughout the Information Services organization, with a heavy focus on IT incident and problem management, IT service resilience, and business continuity practices. The selected Consultant will work cross-functionally throughout IT and with business stakeholders to identify service inefficiencies, facilitate incident retrospectives, model and audit platforms, applications, and related business services for CMDB, recommend process improvements to enhance operational reliability and reduce service disruptions, and improve recovery readiness as part of the IT Disaster Recovery (ITDR) and BCP programs.
Responsibilities:
Minimum Requirements
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