IT Service Manager Job at MIS Solutions, Suwanee, GA

K0NyWWdDaTV1WU54WWRTUUZrNG00STBOR1E9PQ==
  • MIS Solutions
  • Suwanee, GA

Job Description

Job Title:  IT Service Manager - Managed Services

Location: Suwanee, GA

Reports to:  Operations Manager


We are seeking an IT Service Manager that will drive day-to-day operations with a focus on processes and related business systems integration and automation. The position leads several technical departments within the company by mentoring, educating, and empowering teams to drive execution of service. The ideal candidate would develop an environment of learning and sharing to maintain high levels of service and expertise. In this role, you will manage issues and incidents, oversee the IT staff, ensure smooth change, implementation, and cultivate good connections with our clients. You will also ensure that all IT services run smoothly and efficiently and align with our Company’s organizational goals.

Essential Duties and Responsibilities

  • Manage the Service Desk—aid employee development, uphold the company’s core values, and ensure the team is staffed and equipped to provide extraordinary customer service
  • Use key metrics, and client surveys to measure success and identify areas for improvement
  • Work with other internal teams, as needed, to ensure high overall quality of service and client satisfaction
  • Maintain and meet applicable regulatory requirements
  • Ensure all tickets are resolved quickly and correctly, review and maintain ticket volume and data entry accuracy
  • Communicate customer/call concerns to management team
  • Participate in strategy and consulting meetings on technical matters –for company and client interests
  • Bring fresh ideas and brainstorm with marketing team to expose new prospects to our brand
  • Support the sales and account management teams by developing marketing materials to drive organizational goals
  • ConnectWise board management
  • Provide primary customer satisfaction
  • Department scheduling
  • After hours on-call support

    Must Have

    • 5+ years’ experience working in a technical capacity within an MSP/CSP (nice to have) environment,
    • 2+ years managing and leading teams
    • B.S. degree in related field is preferred, but not required
    • CompTIA A+, Security+. CCNA/Network+ certifications – required
    • External customer service experience – required
    • Ability to communicate technical information, both verbal and written, to a wide range of users and ability to multi-task and adapt while maintaining a clear focus on priorities
    • Good IT Management experience

       

       

      Why work with Us?

  • Competitive Salary
  • Medical, Dental and Vision Insurance
  • Company-paid Life/AD&D Performance-based service metrics
  • Paid holidays
  • One week + 2 personal days PTO first year, expanded plan after that
  • Career advancement opportunities and career planning/certifications
  • Incentive Plan for Employee and Client Referrals
  • Technical certification & leadership training

 

MIS Solutions is a leading Managed IT Services firm specializing in providing comprehensive technology solutions to businesses of all sizes. With a proven track record dating back to 1995 of excellence and a commitment to innovation, we help our clients streamline their IT operations, improve efficiency, and drive business growth. Join our dynamic team and be a part of a company that's shaping the future of IT services.

Job Tags

Holiday work, Full time,

Similar Jobs

Challenger Sports

Future Opening: Soccer Coach Job at Challenger Sports

Challenger Sports is looking for reliable, energetic and enthusiastic soccer coaches to fill roles in ourBritish Soccer AcademyandTiny Tykesprograms.What is TinyTykes?TinyTykes is a FUNdamental introduction to the game of soccer for players aged 2-6. Players learn... 

Kappo Tsan

Sushi Chef Job at Kappo Tsan

***Now Hiring Sushi Chefs for Kappo Tsan*** COMING SOON:11815 Glass House Ln #110, Orlando, FL 32836 ABOUT US: Kappo Tsan is a 30-seat Japanese restaurant & chefs counter by Executive Chef David Tsan.The name kappo translates to to cut and to cook, a style... 

Ecolab

Technical Sales Representative Job at Ecolab

 ...were growing and need talented people like you to help us continue to protect the worlds most vital resource. Nalco Water an Ecolab Company seeks a Technical Sales Representative to join its industry leading sales team. Youll be responsible for revenue and profit... 

Performance Food Group

Night Warehouse Order Selector Job at Performance Food Group

**132873BR****Job Title:**Night Warehouse Order Selector**Location:**Performance Minnesota (1016)**Job Description:****Position Details:**+ **Pay:** $21.00 per hour during training; **$23.55 per hour on average after training**+ **Schedule:** 4-night work week -...

Lorven technologies

Oracle Fusion Tax Consultant Job at Lorven technologies

 ...Position: Oracle Fusion Tax Consultant Location: Dallas, TX Duration: Fulltime Job Description: Key Responsibilities Tax Configuration & Compliance Support Oracle Fusion Tax and Vertex configurations for Sales & Use Tax, VAT, GST, and...