IT Service Manager Job at MIS Solutions, Suwanee, GA

K0NyWWdDaTV1WU54WWRTUUZrNG00STBOR1E9PQ==
  • MIS Solutions
  • Suwanee, GA

Job Description

Job Title:  IT Service Manager - Managed Services

Location: Suwanee, GA

Reports to:  Operations Manager


We are seeking an IT Service Manager that will drive day-to-day operations with a focus on processes and related business systems integration and automation. The position leads several technical departments within the company by mentoring, educating, and empowering teams to drive execution of service. The ideal candidate would develop an environment of learning and sharing to maintain high levels of service and expertise. In this role, you will manage issues and incidents, oversee the IT staff, ensure smooth change, implementation, and cultivate good connections with our clients. You will also ensure that all IT services run smoothly and efficiently and align with our Company’s organizational goals.

Essential Duties and Responsibilities

  • Manage the Service Desk—aid employee development, uphold the company’s core values, and ensure the team is staffed and equipped to provide extraordinary customer service
  • Use key metrics, and client surveys to measure success and identify areas for improvement
  • Work with other internal teams, as needed, to ensure high overall quality of service and client satisfaction
  • Maintain and meet applicable regulatory requirements
  • Ensure all tickets are resolved quickly and correctly, review and maintain ticket volume and data entry accuracy
  • Communicate customer/call concerns to management team
  • Participate in strategy and consulting meetings on technical matters –for company and client interests
  • Bring fresh ideas and brainstorm with marketing team to expose new prospects to our brand
  • Support the sales and account management teams by developing marketing materials to drive organizational goals
  • ConnectWise board management
  • Provide primary customer satisfaction
  • Department scheduling
  • After hours on-call support

    Must Have

    • 5+ years’ experience working in a technical capacity within an MSP/CSP (nice to have) environment,
    • 2+ years managing and leading teams
    • B.S. degree in related field is preferred, but not required
    • CompTIA A+, Security+. CCNA/Network+ certifications – required
    • External customer service experience – required
    • Ability to communicate technical information, both verbal and written, to a wide range of users and ability to multi-task and adapt while maintaining a clear focus on priorities
    • Good IT Management experience

       

       

      Why work with Us?

  • Competitive Salary
  • Medical, Dental and Vision Insurance
  • Company-paid Life/AD&D Performance-based service metrics
  • Paid holidays
  • One week + 2 personal days PTO first year, expanded plan after that
  • Career advancement opportunities and career planning/certifications
  • Incentive Plan for Employee and Client Referrals
  • Technical certification & leadership training

 

MIS Solutions is a leading Managed IT Services firm specializing in providing comprehensive technology solutions to businesses of all sizes. With a proven track record dating back to 1995 of excellence and a commitment to innovation, we help our clients streamline their IT operations, improve efficiency, and drive business growth. Join our dynamic team and be a part of a company that's shaping the future of IT services.

Job Tags

Holiday work, Full time,

Similar Jobs

Brightstar Lottery

Computer Operator I Job at Brightstar Lottery

 ...premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games...  ...Building Bright Futures! Brightstar is seeking a Computer Operator Columbia SC . This position requires you to be flexible... 

Primary Residential Mortgage

Loan Officer Outside Sales Job at Primary Residential Mortgage

 ...residential mortgage clients, while developing and cultivating a strong business network of referrals. It is the responsibility of a Loan Officer to analyze a borrowers financial and credit data to determine creditworthiness and the probability of financial security in... 

Domino's Franchise

Pizza Delivery Driver - up to $20 / hour Full/Part-time Job at Domino's Franchise

 ...you be more efficient which allows you to take more deliveries per hour than other delivery places, increasing your tips! Tips and mileage...  ...4pm-6pm and ending 8pm-10pm, 3-4 nights per week. Up to $20/ hour is wage, mileage, and tips combined. You may not make that... 

RelentlessBeats LLC

Promoter Representative Job at RelentlessBeats LLC

 ...TIME VARIABLE SCHEDULE: 6-12 hours per week EXPECTED PAY RANGE: $20-25, depending on experience. Quick Job Summary: The Promoter Representative will play a crucial role in supporting the planning and execution of events. This position is responsible for... 

Crystal Clear Building Services

School Cleaner - Full-Time - Days Job at Crystal Clear Building Services

 ...building by locking doors and windows after cleaning Perform other cleaning duties as assigned by the supervisor Location: School Cleaning in Cleveland, Ohio 44120 Days: Monday through Friday Time: 7:30 am - 3:30 pm Pay Rate: $15.00 per hour Call...