Job Description

SECTION 1: Job Summary (Summary of the basic functions of the position)
The IT Support Specialists is responsible for Maintaining and administering computer networks and related
computing environments, including computer hardware, systems software, application software, and all
configurations.
SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)
Support Windows 7/8 fat clients and WYSE Thin OS thin clients
Proficiency with Active Directory 2003/2008/2012 & the ability to adapt AD to meet business needs
Familiarity with Medical application support (password resets, account permissions, and troubleshoot printing issues)
Overall understanding of TCP/IP networks and phone systems
Laptop and desktop computer imaging, setup, and configuration
Ability to communicate complex technical issues to both technical and non-technical audiences
Creation and upkeep of computer images to ensure standardized configurations across systems
Generate technical support documentation, contributing to both the tech and user knowledge bases
Document incidents and requests according to ITIL standards
Extensive use of a ticket system (Remedy, Heat, Web Help Desk, etc.)
Provide Level 1 local and remote support for issues related to computer systems, software and hardware; Investigates error messages and determines resolution; Reinstalls program or replaces files that are causing errors
Maintain phone system including resetting passwords, updating workstation extensions, monitor queue logins, maintain supervisor rights and monitor IP phone quality
Documents, tracks and monitors user issues to ensure proper resolution and tracking
Responsible for setting up, maintain and supporting all branch locations including new sites and new users; responsible for all hardware and software installations and configuration
Be the point of contact for vendor support and troubleshooting
Maintain a HIPAA compliant work environment
Responsible for working with the following technologies: AD setup and maintenance, VoIP phone and fax support, email set up and maintenance, DNS/DHCP, antivirus support, server backups and user access rights
Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
Performs other duties that may be necessary or in the best interest of the organization

Job Tags

Local area, Remote work,

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