Job Description

SECTION 1: Job Summary (Summary of the basic functions of the position)
The IT Support Specialists is responsible for Maintaining and administering computer networks and related
computing environments, including computer hardware, systems software, application software, and all
configurations.
SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)
Support Windows 7/8 fat clients and WYSE Thin OS thin clients
Proficiency with Active Directory 2003/2008/2012 & the ability to adapt AD to meet business needs
Familiarity with Medical application support (password resets, account permissions, and troubleshoot printing issues)
Overall understanding of TCP/IP networks and phone systems
Laptop and desktop computer imaging, setup, and configuration
Ability to communicate complex technical issues to both technical and non-technical audiences
Creation and upkeep of computer images to ensure standardized configurations across systems
Generate technical support documentation, contributing to both the tech and user knowledge bases
Document incidents and requests according to ITIL standards
Extensive use of a ticket system (Remedy, Heat, Web Help Desk, etc.)
Provide Level 1 local and remote support for issues related to computer systems, software and hardware; Investigates error messages and determines resolution; Reinstalls program or replaces files that are causing errors
Maintain phone system including resetting passwords, updating workstation extensions, monitor queue logins, maintain supervisor rights and monitor IP phone quality
Documents, tracks and monitors user issues to ensure proper resolution and tracking
Responsible for setting up, maintain and supporting all branch locations including new sites and new users; responsible for all hardware and software installations and configuration
Be the point of contact for vendor support and troubleshooting
Maintain a HIPAA compliant work environment
Responsible for working with the following technologies: AD setup and maintenance, VoIP phone and fax support, email set up and maintenance, DNS/DHCP, antivirus support, server backups and user access rights
Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
Performs other duties that may be necessary or in the best interest of the organization

Job Tags

Local area, Remote work,

Similar Jobs

Mayo Clinic

Nurse Practitioner or Physician Assistant II - Urology Job at Mayo Clinic

...Jacksonville State: FL Remote: No Department: Urology Why Mayo Clinic Mayo Clinic is top-ranked in more specialties... ...Jacksonville, Florida is seeking a skilled and motivated Physician Assistant (PA) or Advanced Practice Registered Nurse (APRN) to join...

Atria Physician Practice New York PC

Nurse Practitioner (NP) - Pediatrics Job at Atria Physician Practice New York PC

...assisting with philanthropic initiatives developed by the Atria Collaborative. Who You Are: You are a compassionate Pediatric NP who enjoys close relationships with families and demonstrates exceptional communication skills in person, by phone and electronic messages...

Firma de Reclutamiento en PR

Graphic & Digital Content Designer Job at Firma de Reclutamiento en PR

...Overview: We are looking for a creative and detail-driven Graphic & Digital Content Designer to support our brand across various platforms. This position involves creating visual content for digital channels, print materials, events, and internal campaigns, ensuring...

Vanguard

Application Engineer - III Job at Vanguard

We are seeking a skilled Full Stack Developer with expertise in Angular/React, Java, and Spring Boot, AWS. This ideal candidate has experience in front-end and back-end technologies, and can build scalable, cloud-native applications using modern microservices architecture...

American Express

Hybrid Customer Care Professional - Small Business Services - PHX, AZ Job at American Express

...your voice and ideas matter, your work makes an impact, and together,... ...benefits availableThe hours of operation for this position... ...will be made available.**Work at Home Requirements:**+ Current minimum... ...represents the expected hourly pay range for this job requisition....

IT Support Specialist Job at U.S. Dermatology Partners, Tyler, TX

K3kvVmd5RzJ2NGh6WU5LZkVFUWw3SUFMSFE9PQ==