Italian Speaking Reservations Agent Job at CBTalents, Malta

L0NqVmd5Vzl1bzV4WWRpY0Vrc2w0bzRJSEE9PQ==
  • CBTalents
  • Malta

Job Description

Italian Speaking Reservations Agent

The Reservations Agents will assist customers primarily over the phone, addressing queries related to the services offered by the business.

Main Duties and Responsibilities:

  • Handle incoming calls from the market, converting the maximum number of calls and inquiries into sales.
  • Achieve performance targets (sales, call-handling, and quality) as defined by the Market Manager and Team Leaders.
  • Provide feedback to Team Leaders regarding customer insights to enhance service quality and customer experience.
  • Manage all on-request reservations and offer effective support to customers.
  • Work collaboratively within a team by motivating and supporting colleagues while remaining aware of and responsive to their needs.
  • Assist other markets by handling cross-market calls to ensure as many calls as possible are converted into sales.
  • Handle customer complaints professionally while ensuring resolution.
  • Perform ad-hoc tasks as assigned by the Team Leader.

Requirements:

  • Technical skills : Proficient in Microsoft Office programs, such as Excel and Word.
  • Languages : Fluency in Italian (C2) and English (C1).
  • Experience : Sales or customer service skills from prior job roles.
  • Communication : Excellent spoken and written communication skills in the required languages.
  • Work Pace : Ability to work in a fast-paced environment.
  • Teamwork : Strong team player with relationship-building skills.
  • Typing : Capability to type at least 25 WPM.

Working Schedule and Salary Package:

Salary Progression (hourly rates):

  • 1st Month (Training & Practice): EUR 5.60 per hour
  • 2nd Month Onwards : EUR 7.61 per hour (including COLA 2023)
  • 7th Month Onwards : EUR 7.87 per hour (including COLA 2023)
  • Further Progression (after 6 months and based on performance): EUR 8.34 per hour (including COLA 2023)

Language Allowance:

  • Italian: EUR 1,020 annually, paid in monthly installments.

Performance Bonus:

  • Up to EUR 2,500 yearly, based on KPI targets (eligible after 6 months).

Contract Type:

  • Indefinite

Working Hours:

  • Operating hours: Monday to Sunday, 07:0019:00.
  • Shifts may vary between 4 to 12 hours.

Benefits:

  • Full training provided.
  • Basic health insurance after 6 months of employment.
  • Career progression opportunities.
  • Mobile schemes.
  • Gym packages.
  • Relocation support discussed during interviews.
  • In-house canteen offering affordable healthy food.
  • Monthly events.
  • Free on-site parking.
  • Staff discounts in over 50 local businesses.

Job Tags

Hourly pay, Contract work, Local area, Relocation package, Shift work, Sunday,

Similar Jobs

learndirect

Remote Adult Care Associate Assessor Job at learndirect

 ...thinking digital approach. As the UKs leading online learning provider, we have helped millions...  ...that have led to exciting careers. Our work is to empower, inspire, and transform...  ...Benefits: Flexible schedule Work from home- although observation visits will require... 

HMSA

Product Owner Job at HMSA

 ...Product Ownership & Agile Delivery: Develop, maintain and communicate product vision...  ...customer and business stakeholders within the Scrum team, ensuring user stories deliver...  ...improvement opportunities. Support product owners, program managers, solution delivery... 

Kroger.com - Milan

Deli Clerk Job at Kroger.com - Milan

 ...Associates have access to free, confidential financial and emotional counseling through our Employee Assistance Program and Goldman Sachs Ayco collaboration. Our Associates save on Kroger purchases, including discounts on Our Brands and more! We offer our associates... 

American Income Life

Remote Benefits Support Specialist Job at American Income Life

 ...100% Remote Customer Service Leadership Opportunity Please Note: We are only hiring U.S. residents legally authorized to work in...  ...work remotely and set a schedule that fits your lifestyle. Supportive Environment: Thrive in a nurturing community that values your success... 

Opiniion Inc.

VP of Finance Job at Opiniion Inc.

 ...commitment to innovation make this an exciting time to be part of our team! LOCATION: Lehi, UT Position Overview The VP of Finance serves as a key strategic leader responsible for overseeing all financial operations at Opiniion. This role drives long term...