Italian Speaking Reservations Agent Job at CBTalents, Malta

L0NqVmd5Vzl1bzV4WWRpY0Vrc2w0bzRJSEE9PQ==
  • CBTalents
  • Malta

Job Description

Italian Speaking Reservations Agent

The Reservations Agents will assist customers primarily over the phone, addressing queries related to the services offered by the business.

Main Duties and Responsibilities:

  • Handle incoming calls from the market, converting the maximum number of calls and inquiries into sales.
  • Achieve performance targets (sales, call-handling, and quality) as defined by the Market Manager and Team Leaders.
  • Provide feedback to Team Leaders regarding customer insights to enhance service quality and customer experience.
  • Manage all on-request reservations and offer effective support to customers.
  • Work collaboratively within a team by motivating and supporting colleagues while remaining aware of and responsive to their needs.
  • Assist other markets by handling cross-market calls to ensure as many calls as possible are converted into sales.
  • Handle customer complaints professionally while ensuring resolution.
  • Perform ad-hoc tasks as assigned by the Team Leader.

Requirements:

  • Technical skills : Proficient in Microsoft Office programs, such as Excel and Word.
  • Languages : Fluency in Italian (C2) and English (C1).
  • Experience : Sales or customer service skills from prior job roles.
  • Communication : Excellent spoken and written communication skills in the required languages.
  • Work Pace : Ability to work in a fast-paced environment.
  • Teamwork : Strong team player with relationship-building skills.
  • Typing : Capability to type at least 25 WPM.

Working Schedule and Salary Package:

Salary Progression (hourly rates):

  • 1st Month (Training & Practice): EUR 5.60 per hour
  • 2nd Month Onwards : EUR 7.61 per hour (including COLA 2023)
  • 7th Month Onwards : EUR 7.87 per hour (including COLA 2023)
  • Further Progression (after 6 months and based on performance): EUR 8.34 per hour (including COLA 2023)

Language Allowance:

  • Italian: EUR 1,020 annually, paid in monthly installments.

Performance Bonus:

  • Up to EUR 2,500 yearly, based on KPI targets (eligible after 6 months).

Contract Type:

  • Indefinite

Working Hours:

  • Operating hours: Monday to Sunday, 07:0019:00.
  • Shifts may vary between 4 to 12 hours.

Benefits:

  • Full training provided.
  • Basic health insurance after 6 months of employment.
  • Career progression opportunities.
  • Mobile schemes.
  • Gym packages.
  • Relocation support discussed during interviews.
  • In-house canteen offering affordable healthy food.
  • Monthly events.
  • Free on-site parking.
  • Staff discounts in over 50 local businesses.

Job Tags

Hourly pay, Contract work, Local area, Relocation package, Shift work, Sunday,

Similar Jobs

PESG Inc.

Entry-Level Sales & Marketing Associate - Training Provided Job at PESG Inc.

 ...a meaningful career with real growth potential? Were hiring Entry-Level Sales and Marketing Associates to represent nonprofit organizations...  ...Represent nonprofits and ethical brands at community events, trade shows, and outreach activations Engage potential supporters... 

DSI Security Services

Security Officer Job at DSI Security Services

 ...opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.DSI Security Services is an equal... 

Safir American School

Online Teacher Job at Safir American School

 ...Safir American School is on a mission to provide comprehensive, and effective high school education. Our teachers are passionate about delivering a high-quality, technology-based education that provides the skills and knowledge needed for student success. They have a... 

Bestcare, Inc.

PCA Training - Free Training - Selden Long Island Job at Bestcare, Inc.

 ...Train for FREE to become a NYS Certified Personal Care Aide (PCA) and join the Bestcare Team! We are scheduling a Free PCA Training course in our Selden Long Island location. Submit your application online to be considered for this opportunity. Upon successful completion... 

Zaxby's

Assistant Manager Job at Zaxby's

 ...Hungry For A Great Career? In 2020 Zaxbys received a strategic investment from the merchant banking division of Goldman Sachs. The partnership symbolizes the strength of Zaxbys and Goldman Sachs commitment to take the brand nationally in the near future. Goldman Sach...