Italian Speaking Reservations Agent Job at CBTalents, Malta

L0NqVmd5Vzl1bzV4WWRpY0Vrc2w0bzRJSEE9PQ==
  • CBTalents
  • Malta

Job Description

Italian Speaking Reservations Agent

The Reservations Agents will assist customers primarily over the phone, addressing queries related to the services offered by the business.

Main Duties and Responsibilities:

  • Handle incoming calls from the market, converting the maximum number of calls and inquiries into sales.
  • Achieve performance targets (sales, call-handling, and quality) as defined by the Market Manager and Team Leaders.
  • Provide feedback to Team Leaders regarding customer insights to enhance service quality and customer experience.
  • Manage all on-request reservations and offer effective support to customers.
  • Work collaboratively within a team by motivating and supporting colleagues while remaining aware of and responsive to their needs.
  • Assist other markets by handling cross-market calls to ensure as many calls as possible are converted into sales.
  • Handle customer complaints professionally while ensuring resolution.
  • Perform ad-hoc tasks as assigned by the Team Leader.

Requirements:

  • Technical skills : Proficient in Microsoft Office programs, such as Excel and Word.
  • Languages : Fluency in Italian (C2) and English (C1).
  • Experience : Sales or customer service skills from prior job roles.
  • Communication : Excellent spoken and written communication skills in the required languages.
  • Work Pace : Ability to work in a fast-paced environment.
  • Teamwork : Strong team player with relationship-building skills.
  • Typing : Capability to type at least 25 WPM.

Working Schedule and Salary Package:

Salary Progression (hourly rates):

  • 1st Month (Training & Practice): EUR 5.60 per hour
  • 2nd Month Onwards : EUR 7.61 per hour (including COLA 2023)
  • 7th Month Onwards : EUR 7.87 per hour (including COLA 2023)
  • Further Progression (after 6 months and based on performance): EUR 8.34 per hour (including COLA 2023)

Language Allowance:

  • Italian: EUR 1,020 annually, paid in monthly installments.

Performance Bonus:

  • Up to EUR 2,500 yearly, based on KPI targets (eligible after 6 months).

Contract Type:

  • Indefinite

Working Hours:

  • Operating hours: Monday to Sunday, 07:0019:00.
  • Shifts may vary between 4 to 12 hours.

Benefits:

  • Full training provided.
  • Basic health insurance after 6 months of employment.
  • Career progression opportunities.
  • Mobile schemes.
  • Gym packages.
  • Relocation support discussed during interviews.
  • In-house canteen offering affordable healthy food.
  • Monthly events.
  • Free on-site parking.
  • Staff discounts in over 50 local businesses.

Job Tags

Hourly pay, Contract work, Local area, Relocation package, Shift work, Sunday,

Similar Jobs

Oracle

NetSuite Performance Specialist Job at Oracle

 ...leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution...  ...Team: Is an acknowledged authority within the Oracle NetSuite Global Business Unit (GBU), providing domain expertise and... 

WellStar Health System

Cardiac Rehab Exercise Physiologist 2 Job at WellStar Health System

 ...(United States of America) Job Summary: The Cardiac Rehab Exercise Physiologist reports directly to program Manager, in conjunction...  .... Required Minimum Education: Bachelor's Degree Exercise Science or related field Required or Master's Degree Exercise... 

Gallman Consulting

Construction Business Development Manager Job at Gallman Consulting

&##128640; Construction Business Development Manager Location: Charleston, SC (Corporate HQ) Compensation: Base plus commission $140K$170K (All-in, first year target) Travel: 30% across SC, NC, GA, FL all expenses covered Future Opportunity: Director-level... 

San R&D Business Solutions LLC

AI Engineer Job at San R&D Business Solutions LLC

 ...Job Title: AI Engineer Location: Alpharetta, GA Work Type: Onsite Employment Type: Contract (C2C) Work Authorization: All except OPT / CPT About the Role: We are seeking a skilled AI Engineer to build, deploy, and optimize agent-based... 

Gpac

Job Opportunity: Dermatologist/Mohs Surgeon Job at Gpac

Job Opportunity: Dermatologist/Mohs Surgeon Are you a skilled Dermatologist/Mohs Surgeon looking for an opportunity to thrive in a well-established and reputable dermatology practice? We are seeking a Board-Certified Dermatologist and Mohs Surgeon to join our team. This...