Italian Speaking Reservations Agent Job at CBTalents, Malta

L0NqVmd5Vzl1bzV4WWRpY0Vrc2w0bzRJSEE9PQ==
  • CBTalents
  • Malta

Job Description

Italian Speaking Reservations Agent

The Reservations Agents will assist customers primarily over the phone, addressing queries related to the services offered by the business.

Main Duties and Responsibilities:

  • Handle incoming calls from the market, converting the maximum number of calls and inquiries into sales.
  • Achieve performance targets (sales, call-handling, and quality) as defined by the Market Manager and Team Leaders.
  • Provide feedback to Team Leaders regarding customer insights to enhance service quality and customer experience.
  • Manage all on-request reservations and offer effective support to customers.
  • Work collaboratively within a team by motivating and supporting colleagues while remaining aware of and responsive to their needs.
  • Assist other markets by handling cross-market calls to ensure as many calls as possible are converted into sales.
  • Handle customer complaints professionally while ensuring resolution.
  • Perform ad-hoc tasks as assigned by the Team Leader.

Requirements:

  • Technical skills : Proficient in Microsoft Office programs, such as Excel and Word.
  • Languages : Fluency in Italian (C2) and English (C1).
  • Experience : Sales or customer service skills from prior job roles.
  • Communication : Excellent spoken and written communication skills in the required languages.
  • Work Pace : Ability to work in a fast-paced environment.
  • Teamwork : Strong team player with relationship-building skills.
  • Typing : Capability to type at least 25 WPM.

Working Schedule and Salary Package:

Salary Progression (hourly rates):

  • 1st Month (Training & Practice): EUR 5.60 per hour
  • 2nd Month Onwards : EUR 7.61 per hour (including COLA 2023)
  • 7th Month Onwards : EUR 7.87 per hour (including COLA 2023)
  • Further Progression (after 6 months and based on performance): EUR 8.34 per hour (including COLA 2023)

Language Allowance:

  • Italian: EUR 1,020 annually, paid in monthly installments.

Performance Bonus:

  • Up to EUR 2,500 yearly, based on KPI targets (eligible after 6 months).

Contract Type:

  • Indefinite

Working Hours:

  • Operating hours: Monday to Sunday, 07:0019:00.
  • Shifts may vary between 4 to 12 hours.

Benefits:

  • Full training provided.
  • Basic health insurance after 6 months of employment.
  • Career progression opportunities.
  • Mobile schemes.
  • Gym packages.
  • Relocation support discussed during interviews.
  • In-house canteen offering affordable healthy food.
  • Monthly events.
  • Free on-site parking.
  • Staff discounts in over 50 local businesses.

Job Tags

Hourly pay, Contract work, Local area, Relocation package, Shift work, Sunday,

Similar Jobs

Dynamic Systems Technology, Inc.

Program Manager - IMCOM Systems Navigators Job at Dynamic Systems Technology, Inc.

 ...Navigators and ACS Compliance Specialists (SNACS) Support Services contract. The PM serves as the primary point of contact between DysTech...  ...Experience managing geographically dispersed teams and remote personnel Work Environment & Location Program management... 

Enterprise Medical Recruiting

Huntsville, AL Internal Medicine Job with Bonus Incentives & Stipend Job at Enterprise Medical Recruiting

 ...with a thriving outpatient clinic in the welcoming and vibrant community of Huntsville, Alabama. They are seeking an Internal...  ...High-volume patient panel opportunity~ Robust onboarding and outreach support with strong clinical staff Compensation & Benefits... 

Cabela's

Group Sales Manager-Frontend and Receiving Job at Cabela's

 ...world class customer service and ensures a pleasant and productive shopping experience for all customers. Meets or exceeds all...  ...Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity... 

Tumblerware

Content Strategist Job at Tumblerware

 ...the intersection of creative, performance, and execution. Youll turn strong ideas into content systems that actually work, across social, email, site, and creators, while acting as the connective tissue during major launches and seasonal campaigns. If you love content... 

Senator Inn

Laundry Attendant Job at Senator Inn

 ...an exciting opportunity to join a dynamic team at Lafayette Hotels? If you answered yes, we want to hear from you! Lafayette Hotels...  ...and New Hampshire, is seeking an active, self-motivated Laundry Attendant to join our team. With properties in stunning locations such...