Job Description

Are you outgoing customer-focused and enjoy working in a fast-paced high-energy workplace If so this may be the ideal opportunity for you!!!

Our Leasing Professionals are the first impression of the property and must present a level of professionalism and unparalleled customer service. Your objective is to positively guide potential residents through the entire move-in process. This is accomplished through answering phones and persuading prospective residents to visit the property in a friendly and professional manner as well as consistent and timely follow-up calls and emails to prospective and/or current residents conducting property tours and working with the potential resident to complete their application.

Essential Duties:

• To show and lease apartment units to potential tenants with a high degree of customer service and meet monthly lease quotas as assigned
• Completes lease form or agreement and collects rental deposit
• Responsible for insuring the model apartments and target apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the curb appeal of the property
• Advance knowledge of lease terms specifications and all community policies and the ability to train others
• Advance knowledge of floor plans and their differences and the ability to train others
• Must be knowledgeable of required telephone and sales techniques
• Must be knowledgeable of current market conditions
• Understand and be fully informed of current rental rates sizes locations and all amenities of property and the ability to train others
• Must develop full knowledge of application information required screening processes and policies regarding rentals and the ability to transfer the information into the company computer system
• Develop and maintain an on-going resident retention program under the direction of Property Manager
• Responsible to play an active role in the renewal process and meet renewal quotas
• Responsible for proper maintenance of all resident and property files
• Efficient and timely processing of all required administrative forms reports and related information and have them entered in the company system
• Responsible for reporting unusual or extraordinary circumstances regarding the property or residents
• Courteous efficient handling of resident requests and complaints with a high degree of customer service
• Responsible for maintaining a professional appearance and attitude at all times.
• Must reach a closing ratio of at least 50%
• Other administrative duties as assigned. May have an occasional Saturday to work.

Job Requirements:

• 2 - 4 years of experience as a leasing consultant or similar job functions in the Property Management or Real Estate Industry
• Or A 2-year degree in business sales marketing or real estate with two (2) or more years of related experience
• Knowledge of OneSite or any other property management software is required
• Ability to read and interpret documents such as lease agreements safety rules and other related documents
• Ability to calculate figures and amounts such as discounts interest commissions proportions percentages
• Ability to communicate efficiently and effectively with all levels of employees and customers
• Advance knowledge of Fair Housing laws and regulations and the ability to enforce them
• Intermediate computer knowledge of Microsoft products
• Ability to multi-task and exert excellent organizational skills
• Ability to pass a criminal and/or credit background check

As the first impression of the community it is important for the Leasing Consultant to understand the value of providing strong customer service effective sales techniques and how to overcome objections.

Required education:

• High school or equivalent

Required experience:

• Commission Sales: 2 years
• Apartment Leasing: 2 years

Required Experience:

Unclear Seniority

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