Medical Information Customer Experience Specialist Job at Tekwissen UK, Walton County, FL

K2lyVmdpUzV2b3R6WjlLWUZVMGc0SW9KSEE9PQ==
  • Tekwissen UK
  • Walton County, FL

Job Description

Overview:


TekWissen is a global workforce management provider throughout the UK, Europe and many other countries in the world. The below client is an American multinational pharmaceutical and biotechnology corporation.



Job Title: Medical Information Customer Experience Specialist
Location: Surrey Surrey,KT20 7NT
Job Type: 9 Months


Job Description

Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare Professionals and patients/caregivers with high degree of quality customer service in the local language.
The MICES may also assist with secondline content management activities.

POSITION RESPONSIBILITIES

  • Medical Information Customer Experience Request Management
  • Research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat or postal mail, within the required timelines and standards.
  • Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
  • Identify and report adverse events and product quality complaints within required timelines .
  • Provide response in customer's local language using approved resources in English.
  • May support a therapeutic area team with secondline activities including (but not limited to) escalation management and content creation

General Responsibilities

  • Ensure continuity and quality of service for customers across all countries of cover by supporting Medical Information IDM Customer Experience Country/Cluster Lead and relevant MI colleagues.
  • Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
  • May be required to represent MI in required client Country Office (PCO) activities and communicate with and raise awareness of MI to PCO and Business Units (BUs) which may include (but not limited to) the creation of reports, attendance at relevant meetings and training of PCO colleagues.
  • May support the Country Relationship Management for a specific market(s)
  • Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country based issues in a timely manner.

Basic Qualifications

  • Degree in a life science/healthcare field required.
  • 1-2 years of medical information or relevant work experience, preferred
  • Customer Service experience, preferred
  • English language and Finnish language (C2, mother tongue)
  • Strong oral and written communication skills

Preferred Qualifications

  • Pharmacy Degree preferred
  • Understanding of the regulatory and compliance issues relating to the medical function
  • Demonstrated interpersonal skills

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Job Tags

Work experience placement, Local area,

Similar Jobs

Gordon Food Service

Full Time Van Delivery Driver Job at Gordon Food Service

 ...Search Job ID: R-47141 US-Tennessee -Chattanooga Store Drivers Full Time Van Delivery Driver Full time Apply Now Chattanooga, Tennessee...  ...Must be able to use a two-wheel cart with a load weighing up to 350 pounds. Able to lift up to 70 lbs. Be part of... 

Cardinal Health

Pharmacy Services - Delivery Driver Job at Cardinal Health

 ...What Pharmacy Services & Delivery contributes to Cardinal Health Responsible for the prompt...  ..., preferred Must hold a valid driver's license and have a good driving record...  ...experience a plus Ability to manage weight up to 75 pounds May require vendor credentialing... 

System One

Project Manager (Construction) Job at System One

 ...Title: Project Manager (Construction) Location: Red Wing, MN Contract Duration: Long-term contract (two years) Compensation: $62/hr. Non-Exempt Work Model: Hybrid (onsite 4/days per week, remote one day per week) Hours: Full-time | 7:00 AM 3:30 PM (... 

Economic Development Corp Michigan City

Economic Development Manager Job at Economic Development Corp Michigan City

 ...Position Summary The Economic Development Manager to help grow, diversify, and sustain the Michigan City economy. This person must have excellent interpersonal skills and high emotional intelligence with the ability to build strong relationships, engage with company... 

Domino's Corporate

Class B CDL Driver - Straight Truck Driver Job at Domino's Corporate

 ...PIZZA AND MORE POSSIBLE Be a part of the world's #1 Pizza company! Job Description Dominos Class B CDL Straight Truck Driver safely drives the company commercial vehicle on established routes to deliver and unload products to Dominos Pizza store locations...