Medical Information Customer Experience Specialist Job at Tekwissen UK, Walton County, FL

K2lyVmdpUzV2b3R6WjlLWUZVMGc0SW9KSEE9PQ==
  • Tekwissen UK
  • Walton County, FL

Job Description

Overview:


TekWissen is a global workforce management provider throughout the UK, Europe and many other countries in the world. The below client is an American multinational pharmaceutical and biotechnology corporation.



Job Title: Medical Information Customer Experience Specialist
Location: Surrey Surrey,KT20 7NT
Job Type: 9 Months


Job Description

Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare Professionals and patients/caregivers with high degree of quality customer service in the local language.
The MICES may also assist with secondline content management activities.

POSITION RESPONSIBILITIES

  • Medical Information Customer Experience Request Management
  • Research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat or postal mail, within the required timelines and standards.
  • Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
  • Identify and report adverse events and product quality complaints within required timelines .
  • Provide response in customer's local language using approved resources in English.
  • May support a therapeutic area team with secondline activities including (but not limited to) escalation management and content creation

General Responsibilities

  • Ensure continuity and quality of service for customers across all countries of cover by supporting Medical Information IDM Customer Experience Country/Cluster Lead and relevant MI colleagues.
  • Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
  • May be required to represent MI in required client Country Office (PCO) activities and communicate with and raise awareness of MI to PCO and Business Units (BUs) which may include (but not limited to) the creation of reports, attendance at relevant meetings and training of PCO colleagues.
  • May support the Country Relationship Management for a specific market(s)
  • Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country based issues in a timely manner.

Basic Qualifications

  • Degree in a life science/healthcare field required.
  • 1-2 years of medical information or relevant work experience, preferred
  • Customer Service experience, preferred
  • English language and Finnish language (C2, mother tongue)
  • Strong oral and written communication skills

Preferred Qualifications

  • Pharmacy Degree preferred
  • Understanding of the regulatory and compliance issues relating to the medical function
  • Demonstrated interpersonal skills

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Job Tags

Work experience placement, Local area,

Similar Jobs

Liberty Personnel Services, Inc.

SQL Developer (SSIS, ETL, APIs, c#) Job at Liberty Personnel Services, Inc.

 ...Job Details: Job Title: SQL Developer (SSIS, ETL, Stored Procedures, API, c#) NO C2C, NO THIRD PARTIES, NO SPONSORSHIP Location: East Chicago Job Type: Full-time We are seeking a talented and experienced SQL Developer to join our team! The ideal candidate... 

Team Builder Recruiting

Commercial Roofer Job at Team Builder Recruiting

 ...Commercial Roofer Belleville, PA Looking to use your hands-on skills to build a long-term career in commercial roofingwith paid training, steady work, and room to grow? Why you'll love working with us: Build A Career: Launch your career in roofing by receiving... 

Westfield Insurance

AI ENGINEER Job at Westfield Insurance

Westfield is hiring an AI Engineer to build AI use cases of different shapes and sizes that impact our core insurance workflows. Youll work with other AI Engineers, software developers, and business stakeholders to ship features and assets that range in complexity from... 

Black & Veatch

Mechanical Engineer - HVAC/Plumbing Job at Black & Veatch

 ...sustainable infrastructure and our expertise in engineering, procurement, consulting and...  ...Staff Relocation eligible : No Full time/Part time : Full-Time Project Only Hire...  ...strategies The Team The Mechanical Buildings Design Group provides HVAC and... 

Brittany Manor

Registered Nurse (RN) Job at Brittany Manor

 ...including: Competitive pay PTO Life Insurance Paid holidays 401K with matching funds Health, Dental and Vision insurance...  ...have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you!...