Medical Information Customer Experience Specialist Job at Tekwissen UK, Walton County, FL

K2lyVmdpUzV2b3R6WjlLWUZVMGc0SW9KSEE9PQ==
  • Tekwissen UK
  • Walton County, FL

Job Description

Overview:


TekWissen is a global workforce management provider throughout the UK, Europe and many other countries in the world. The below client is an American multinational pharmaceutical and biotechnology corporation.



Job Title: Medical Information Customer Experience Specialist
Location: Surrey Surrey,KT20 7NT
Job Type: 9 Months


Job Description

Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare Professionals and patients/caregivers with high degree of quality customer service in the local language.
The MICES may also assist with secondline content management activities.

POSITION RESPONSIBILITIES

  • Medical Information Customer Experience Request Management
  • Research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat or postal mail, within the required timelines and standards.
  • Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
  • Identify and report adverse events and product quality complaints within required timelines .
  • Provide response in customer's local language using approved resources in English.
  • May support a therapeutic area team with secondline activities including (but not limited to) escalation management and content creation

General Responsibilities

  • Ensure continuity and quality of service for customers across all countries of cover by supporting Medical Information IDM Customer Experience Country/Cluster Lead and relevant MI colleagues.
  • Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
  • May be required to represent MI in required client Country Office (PCO) activities and communicate with and raise awareness of MI to PCO and Business Units (BUs) which may include (but not limited to) the creation of reports, attendance at relevant meetings and training of PCO colleagues.
  • May support the Country Relationship Management for a specific market(s)
  • Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country based issues in a timely manner.

Basic Qualifications

  • Degree in a life science/healthcare field required.
  • 1-2 years of medical information or relevant work experience, preferred
  • Customer Service experience, preferred
  • English language and Finnish language (C2, mother tongue)
  • Strong oral and written communication skills

Preferred Qualifications

  • Pharmacy Degree preferred
  • Understanding of the regulatory and compliance issues relating to the medical function
  • Demonstrated interpersonal skills

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Job Tags

Work experience placement, Local area,

Similar Jobs

All of Creation Pet Care, LLC

Dog Walker/Pet Sitter Job at All of Creation Pet Care, LLC

 ...for a temporary/seasonal job. All of Creation Pet Care is hiring dog walkers and pet-sitters in the South Riding/Aldie, Centreville/...  ...overnight stays. Availability for both dog walking and pet sitting is preferred. Requirements: Must have good communication... 

Mark Kruse Construction

Construction Laborer Job at Mark Kruse Construction

 ...general construction. Backgrounds in general labor, carpentry, and roofing are preferred. Opportunity for advancement for motivated...  ...limited to: Assist in building and remodeling structures for commercial and industrial construction sites. Participate in... 

Match Group

Remote Senior Software Engineer, iOS (Tinder LLC, Dallas, TX) Job at Match Group

 ...performance. Develop testing suites for mobile applications. Utilize experience with CoreData, advanced animations and transitions using Core Animation and UIKit Dynams. 100% remote; must reside in U.S.; reports to HQ in Dallas, TX. Salary: $160,514 $195,000 per year. MINIMUM... 

Public Utilities Commission

ATTORNEY, ASSISTANT CHIEF COUNSEL Job at Public Utilities Commission

 ...mentioned areas. The AGC-Government Law will also supervise a team of Legal Analysts and a Legal Support Supervisor, who manages a team of...  ...who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of... 

Beths Beautiful Destinations

Online Travel Specialist - Work From Home Job at Beths Beautiful Destinations

 ...This is a remote position. Online Travel Specialist Work From Home Do you enjoy travel and helping others plan memorable experiences? Were looking for motivated individuals to join our team as Online Travel Specialists. This remote role offers flexibility,...