Job Description

Network Security Engineer Location Louisville, KY :

Company Overview Scout Networks is an IT Solutions provider based in Louisville, Kentucky. We provide Managed ITServices, Voice & Bandwidth Solutions, On-Premise Network Solutions and Structured Cabling to small and medium sized businesses throughout Kentucky and Southern Indiana.

Job Summary We are looking for a customer-service driven IT Systems Administrator - Tier III who thrives on professionalism and driving solutions for our valued clients. This is a position centered on resolving client issues with computer hardware and software, assisting in designing networking solutions for theSMB space and providing support for a wide array of customer environments. Our ideal candidate is a pro-active, self-starter who wants to join a company that allows them to play a pivotal role in the growth of our business and allow for personal growth as well.

Job Title: IT Systems Administrator - Tier III Location: Louisville Duration: Full Time Salaried Position Pay Rate: $60,000 to $67,000 per year

Core Job Responsibilities

• Provide desktop-level user support, printer support, mobile device support, user administration, and basic network and server management as required.
• Utilize probing questions to gather information from clients and accurately document information within ticketing system.
• Provide technical support with a focus on client satisfaction and high-quality service delivery.
• Manage time appropriately to meet escalation or SLA requirements.
• Document time and troubleshooting steps accurately while working to resolve client issues.
• Update documentation in knowledge base with new or updated information that is discovered during troubleshooting, as well as with replicable (or unique) troubleshooting steps to increase efficiency for the team.
• Meet or exceed service goals set for department such as SLA responses/resolutions and ticket closures.
• Participate and collaborate as needed to assist fellow teams and team members.
• Brainstorm with other team members to identify new opportunities for clients to improve their business with technology.
• Follow direction from service leadership, project management teams and executives as required.
• Participate in the after-hours on-call rotation.
• Assist with developing and implementing a plan during an incident/emergency as needed.
• Ability to flex and remediate basic tasks quickly and efficiently, thus signifying ability to close out more straight-forward issues at a quick pace when required by incoming ticket volume, as well as take more complex problems.
• Function as a technical / process escalation point for issues that cannot be resolved by Tier I and

Tier II Support.

• Create a positive client support experience and build strong relationships through problem understanding, ensuring timely resolution or escalation, communicating promptly on progress and handling clients with a consummately professional attitude.

Qualifications and Skills

• Excellent verbal and written communication skills
• 5-7 years of relevant IT experience.
• Ubiquiti Networks/UISP knowledge a major plus
• Advanced knowledge of Microsoft Office products - Azure, Active Directory, Exchange, Office

365

• Advanced working knowledge of best-practice security protocols.
• Data networking knowledge including DNS, DHCP, and sub-nets.
• Works effectively both as a Team member and independently.
• Proven sound judgement in troubleshooting methodology.
• Ability to display a positive company image even during moments of tension.
• Understand and embrace accountability and ownership concepts.

We offer competitive pay based on experience and a fast-paced environment with great potential for personal growth. Because we support many businesses both big and small and, in several industries, all team members at Scout must have broad exposure to technical infrastructure, they must learn quickly and they must be good at working within a team.

To learn more about Scout please visit our website at Types: Full-time, Contract

Salary: $60,000 - $67,000 per year

Benefits:

• Paid time off
• Professional development assistance
• Bonus opportunities

Education:

• Associate or Bachelor's Degree (Preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: $60,000.00 - $67,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Parental leave
• Professional development assistance

Compensation package:

• Bonus opportunities
• Commission pay
• Performance bonus
• Yearly bonus

Experience level:

• 10 years
• 3 years

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Experience:

• Computer networking: 10 years (Required)

Work Location: In person

Job Tags

Permanent employment, Full time, Contract work, Flexible hours, Weekend work, Monday to Friday,

Similar Jobs