Job Description

ChristianaCare Center for Special Health Care Needs is looking for an Office Assistant.ChristianaCare Center for Special Health Care Needs is located at 501 West 14th Street in Wilmington, Delaware. The Center for Special Health Care Needs is a primary care center in Delaware that provides care for adults aged 18 and older with complex medical and social conditions. It combines a team of medical experts to provide a flexible, innovative, and individualized approach to each patient's care. The center guides patients through the transition from pediatrics to adult medicine, minimizing fear and anxiety while empowering them to live a healthier life and avoid unnecessary hospital visits. Patients meet with social workers, physicians, nutritionists, and other specialists as needed.The Center for Special Health Care Needs | ChristianaCare Work Schedule:Monday through Friday from 8am to 4:30pmSaturdays on as add needed basis. Duties / Responsibilities:As an office assistant you will be involved with scheduling appointments, interacting with patients professionally, and ensuring patient confidentiality. Collecting demographic and financial information, processing referrals, and verifying insurance reimbursement eligibility. An office assistant will be involved in day-end reconciliation of appointments and payments received. You will need to answer phone calls professionally, relays messages to providers, and communicates with providers and staff through electronic medical records (EMR). You will keep patients informed about issues and facilitate tests, labs, and appointments. An office assistant prepares medical records, research issues, and respond to patients professionally. Assist with administrative tasks and adhere to departmental safety rules.Duties / Responsibilities:As an office assistant you will be involved with scheduling appointments, interacting with patients professionally, and ensuring patient confidentiality. Collecting demographic and financial information, processing referrals, and verifying insurance reimbursement eligibility. An office assistant will be involved in day-end reconciliation of appointments and payments received. You will need to answer phone calls professionally, relays messages to providers, and communicates with providers and staff through electronic medical records (EMR). You will keep patients informed about issues and facilitate tests, labs, and appointments. An office assistant prepares medical records, research issues, and respond to patients professionally. Assist with administrative tasks and adhere to departmental safety rules.Compensation / Benefits:Full Medical, Dental, Vision, Life Insurance, etc.Two retirement planning offerings, including 403(b) with company contributions.Generous paid time off with annual roll-over and opportunities to cash out.12 weeks paid parental leave.Tuition assistanceIncredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more! Education Requirements:High School Graduate or GED required.Medical receptionist or medical assistant degree preferred but not required.Experience in a medical office setting or customer service environment is preferred but not required.Strengths / Qualities:You must possess strong attention to detail, adaptability, excellent communication skills, excellent organizational skills, and excellent problem-solving abilities. When we lead with love, excellence is inevitable.#LI-HB1

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