This job is PRN days.
Job location: 6560 Fannin (on site)
Must be bilingual in Spanish.
Serve as a primary liaison between patients, families, and healthcare providers to ensure clear and compassionate communication
Support Spanish-speaking patients by providing interpretation and culturally sensitive guidance throughout their care journey
Coordinate patient appointments, follow-ups, and referrals across departments and services
Foster a positive patient experience by addressing concerns and helping resolve service-related issues
Maintain accurate records and ensure timely updates in electronic health systems
Collaborate with clinical and administrative teams to improve patient flow and satisfaction
At Houston Methodist, the Patient Services Specialist PRN is responsible for providing customized concierge assistance to patients serving as the primary point of contact for all inpatient, outpatient, and physician office facilitation for their respective patients. The Patient Services Specialist PRN facilitates services for patients appropriately, thereby enhancing the reputation of Houston Methodist and is a fundamental contributor to the patient experience.
Requirements:
PEOPLE ESSENTIAL FUNCTIONS
SERVICE ESSENTIAL FUNCTIONS
QUALITY/SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications:
EDUCATION
WORK EXPERIENCE
LICENSES AND CERTIFICATIONS - REQUIRED
KNOWLEDGE, SKILLS, AND ABILITIES
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
TRAVEL**
**Travel specifications may vary by department**
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