Job Description

We are seeking a highly skilled and detail-oriented Property Field Claims Adjuster to join our team. You will be responsible for investigating and evaluating property damage claims made by policyholders. Your focus will be on residential, commercial, and farm properties, assessing the extent of damage, determining coverage, and negotiating settlements with insured individuals or third-party claimants.

You will be provided with a vehicle, computer, and cell phone and will service the counties of Marathon, Lincoln, Langlade, Oneida, Vilas, and Forest, WI.

$60,000 - $80,000 yearly DOE

• Visit claim sites to inspect and assess property damage caused by incidents such as fires, floods, storms, or accidents. Gather all necessary information and document the extent of the damage accurately.
• Analyze insurance policies, review claim forms, and investigate the circumstances surrounding the loss to determine the coverage and liability. Assess the extent of property damage and calculate the appropriate settlement amount.
• Prepare detailed reports documenting findings, including photographs, measurements, and estimated repair costs. Maintain accurate records of all communication, transactions, and relevant documentation throughout the claims process.
• Interact with policyholders, claimants, and other stakeholders in a professional and empathetic manner. Address questions, concerns, and provide guidance on the claims process, coverage, and settlement procedures.
• Engage in negotiations with policyholders, contractors, and third-party claimants to reach a fair settlement agreement. Clearly explain the settlement offer, including the coverage limitations and applicable deductibles.
• Collaborate with other departments, such as underwriters, legal, and agents, to ensure accurate assessment of claims and compliance with company policies and procedures.
• Stay updated on relevant laws, regulations, and industry standards related to property insurance claims. Ensure compliance with all applicable guidelines and procedures.
• Perform other duties as assigned.

• Bachelor's degree in business, risk management & insurance, or equivalent work experience, or construction background.
• Minimum of three years of experience as a property adjuster, preferably in a field-based role. Familiarity with property insurance policies, claim investigation techniques, and industry-standard software for documenting and estimating.
• Solid understanding of construction principles and building materials.
• Strong analytical and problem-solving abilities to assess property damage accurately, evaluate coverage, and negotiate settlements.
• Excellent verbal and written communication skills to interact with policyholders, claimants, and internal stakeholders. Ability to explain.
• complex concepts in a clear and concise manner.
• Strong customer service skills with a focus on providing a positive experience to policyholders throughout the claims process. Ability to handle challenging conversations and demonstrate empathy when dealing with individuals who have experienced property damage.
• Exceptional organizational and time management skills to handle multiple claims simultaneously, meet deadlines, and maintain accurate documentation.
• Valid driver's license.
• Ability to perform the physical requirements of the job such as climbing ladders, walking roofs, working inside collapsed/burnt structures, walking uneven terrain, etc.
• Bilingual abilities (Spanish, Hmong, etc.) are a plus.
• Prior experience working with cause and origin experts is preferred.
• Experience in handling recovery processes, including subrogation, contribution, and salvage preferred.
• Familiarity with multi-line claims adjusting preferred.
• HAAG Certification preferred.

What You'll Love About Rural Mutual Insurance:

We created a welcoming place to work with friendly and professional leadership. We are known for the great care we take with our staff, our agents, and our customers. We are passionate and determined about delivering the best customer service, preserving insurance industry knowledge, and making a difference through the work that we do.

We believe in a healthy work/life balance and to that end offer a competitive and comprehensive compensation package including health, dental, life, LTD, and vision insurance as well as an employee bonus plan, matching 401(k) plan, and generous time off benefits.

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