Relationship Banker Job at Arvest Bank, Norman, OK

L2lyWWhDVzR2WXh5WTlpWUZFUW43WWtJRmc9PQ==
  • Arvest Bank
  • Norman, OK

Job Description

Position Summary: The Relationship Banker will primarily focus on product sales and customer service, developing new customer relationships and strengthening existing ones. Responsibilities include providing expert product advice, transacting business accurately, and problem resolution per established procedures and regulations.

Position Levels:

  • Level 1 - Training: Focus on training and development with a mentor. Progress to Level 2 depends on successful completion of training.
  • Level 2 - Proficient: Works independently with general guidance on complex tasks. Demonstrates superior product knowledge and selling skills. Advancement to Level 3 upon recommendation of management.
  • Level 3 - Advanced: Demonstrates initiative and resolves problems independently. Serves as a mentor to Level 1 associates.
  • Level 4 - Management Track: Assumes a leadership role, planning and executing activities for the branch, covering manager’s responsibilities as needed.

Essential Duties and Responsibilities:

  • Contribute to branch sales goals using a consultative sales approach, identifying customer needs, and offering solutions.
  • Make outbound calls to generate sales and strengthen customer relationships.
  • Facilitate consumer loan applications and closings, working with centralized underwriting.
  • Deliver exceptional customer service, acknowledging and addressing customer complaints.
  • Open and process complex deposit accounts.
  • Maintain in-depth product knowledge and support customer usage of bank services.
  • Participate in branch promotions and marketing initiatives.
  • Comply with bank policy, laws, and regulations, including BSA/AML requirements.

Team Accountabilities:

  • Achieve branch sales goals and uphold the Arvest Mission Statement.
  • Maintain cooperation and rapport with associates for efficient operations.

Supervisory Responsibilities: Level 4 Only

  • May supervise associates, ensuring compliance training and adherence to policies and procedures.

Qualification Requirements:

Education and Experience:

  • High School Diploma or GED required. NMLS SAFE Act Registration needed.
  • Sales and customer service experience preferred.

Skills and Abilities:

  • Reliable attendance and punctuality.
  • Cooperative work style and cordial customer service.
  • Ability to multitask and work under stress.
  • Familiarity with office equipment and personal computers.

Physical Demands:

  • Regularly required to stand, walk, sit, talk, and hear.
  • Occasional lifting of up to 25 pounds and travel within the US.

Work Environment:

  • Moderate noise level in the work environment.

Pay Range: $19.46 - $23.11 per hour

Job Tags

Hourly pay,

Similar Jobs

City Market

FLORAL/CLERK Job at City Market

Assist in the design and/or merchandising of floral items and arrangements for display/sale or in response to customer requests. Provide various customer services. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based...

Info Resume Edge

Remote Bookkeeper Job at Info Resume Edge

 ...We are looking for a detail-oriented Remote Bookkeeper with 1-2 years of experience to join our team. This role involves regular communication with clients, ensuring their books are up to date, and assisting with financial reports. You will be responsible for handling... 

Yosemite Pathology Medical Group

Pathology Coordinator Job at Yosemite Pathology Medical Group

 ...Job Title: Pathology Coordinator Department: Executive Secretaries Department Location: Bakersfield Shift: Monday - Friday 8:00 am - 5:00 pm Classification: Non-Exempt Reports to: Practice Manager Yosemite Pathology (YP) is a private independent... 

State of Vermont

Correctional Officer II Job at State of Vermont

 ...Overview Correctional Officers II provide supervisory work involving the custody, treatment and training of incarcerated individuals...  ...diploma or equivalent AND eighteen months (18) or more of work experience in a correctional system involving the custody of inmates... 

Houston Methodist

Nutrition Assistant - Part Time/Evenings Job at Houston Methodist

 ...At Houston Methodist, the Nutrition Assistant position is responsible for educating the patient on the dining services programs/process, is the initial point of contact for problem resolution, and assures that information regarding the diet is accurate. This position...