Remote Onboarding Specialist Job at Uscreen, Remote

L2l2VmdpZTV0WTkyWWRXZUZVc200b2tOR1E9PQ==
  • Uscreen
  • Remote

Job Description

As an Onboarding Specialist (Level 1), you’ll be the first point of contact for new Uscreen customers, guiding them through their initial platform setup and ensuring they have a smooth, positive onboarding experience. You will help customers configure their accounts, answer basic technical and strategic questions, and provide proactive support to drive successful adoption of Uscreen’s platform.

What you’ll do:

  • Be a part of a collaborative and hands on onboarding experience for our most valued customers
  • Guide new customers through the onboarding process, ensuring they successfully set up and launch their Uscreen platform
  • Provide step-by-step assistance with account configuration and key platform and activation features
  • Own effective client onboarding, implementation, training, and engagement; as well as provide meaningful strategic insights and recommendations to our clients to ensure their success on our platform
  • Establish relationships with new customers, understand their challenges, and offer strategic guidance to help them meet their goals and maximize their ROI
  • Ensure the timely and successful delivery of solutions aligned with company standards and according to customer needs and objectives
  • Partner with cross-functional teams to help ensure a successful and timely launch on the platform
  • Host educational onboarding webinars as well as 1:1 trainings
  • Mitigate churn during the launch phase by proactively addressing leading indicators
  • Communicate with your book of customers via phone, email and text
  • Maintain and update an accurate log of activity in the CRM system

Do you have what it takes?

  • 1+ years of Implementation, Customer Success, and/or Account Management experience, preferably in SaaS
  • Strong communication and interpersonal skills with a customer-first mindset
  • Ability to break down technical concepts into clear, easy-to-follow guidance
  • Highly organized, detail-oriented, and able to manage multiple onboarding cases simultaneously
  • Experience with SaaS platforms, video streaming, or content creation is a plus
  • Comfortable working in a fast-paced, remote environment
  • High sense of urgency and ability to be flexible given the situation
  • Willing to work as a team and put the team first
  • Growth mindset and a positive attitude

Our Commitment to You:

  • We know your worth and we will compensate you competitively.
  • Your growth is our growth! We’ll provide you with access to best-in-class training and workshops to help you develop and succeed in your role.
  • It’s a marathon, not a sprint – we make sure you have a clear growth plan to help you get to the next level at Uscreen.
  • 100% Remote – work from wherever your heart desires, as long as you have access to a stable internet and a conducive workspace.
  • Our flexible, unlimited PTO policy encourages every team member to take the time they need to unwind and recharge.
  • We also offer flexible parental leave.
  • Your home office should be ergonomic and inspirational to help you make some magic. We’ll give you a generous WFH stipend to help you set one up.
  • And if WFH is not for you, we’re happy to pay for your coworking space!

Are you interested in applying?

  • Click the “Apply for this position” button
  • Fill out the short form
  • We will review the applications and email candidates who qualify to set up a first-round interview

Jobicy job ID: 116540

Job Tags

Remote job, Full time, Home office, Flexible hours,

Similar Jobs

HCA Healthcare

Medical Laboratory Scientist or Technician Job at HCA Healthcare

 ...156,000 hours volunteering in our communities. As a(an) Medical Technologist with HCA HealthONE Sky Ridge you can be a part...  .... We are currently looking for an ambitious Medical Laboratory Scientist or Technician to help us reach our goals. Unlock your potential here!... 

YMCA

Housekeeping Staff - Nights & Weekends- MALE Job at YMCA

 ...and an important member of our team, you will perform all of the day-to-day cleaning services. We are in need of a MALE Housekeeper who will work in our men's locker room. Shifts are nights and weekends. RESPONSIBILITES: Ensure the cleanliness of the facility by... 

Filevine

Full-Stack Software Engineer (Contract) - Scale Legal Tech Job at Filevine

 ...A leading legal tech company is seeking a Software Engineer to develop web applications and backend services. The role involves ownership of features from start to finish, collaborating across teams, and contributing to a vibrant codebase. Applicants should have over a... 

Joby Aviation

Embedded Software Engineer, Powertrain Job at Joby Aviation

 ...energy storage and distribution system software team. This system is responsible for safely...  .... You will work closely with systems engineering and software teams to ensure robust and...  ...responsible for designing and implementing the embedded C++ software that runs on our electric-... 

EVS Broadcast Equipment

Broadcast System Engineer Job at EVS Broadcast Equipment

 ...the leader in live video technology for broadcast and new media productions, our passion, and purpose are to help our customers craft...  ...system for 24/7 customer support hotline. Profile* Degree in TV Production, Computer Science, IT Networking, or a related field...