Remote Support Analyst Job at Nymbus, Remote

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  • Nymbus
  • Remote

Job Description

Nymbus ( isn’t just a leader in fintech; we’re a community of innovators passionate about reimagining banking. Our award-winning modern core platform and cloud based technology serve as the backbone for financial institutions eager to modernize and excel. 

Here, you won’t just be part of a tech revolution; you’ll be at the helm, driving change. You’ll fit right in if you’re a creative thinker eager to lessen technical debt and elevate agility for banks and credit unions. Our culture thrives on collaboration, integrity, and a client-first approach. 

Your journey with us won’t simply advance your career; it will offer the chance to shape an industry alongside like-minded professionals. We’re excited to consider you a key player in this transformative chapter. Thank you for contemplating a role with Nymbus. 

WORK ENVIRONMENT: 

We are a remote first company with the exception of a few positions being onsite in our designated locations. The positions which are remote you will need to be able to travel a few times a year. You may be required at times to visit client sites or attend meetings at designated locations with your team members. 

POSITION SUMMARY:

The Support Analyst will serve as the first line of technical support for internal teams and external clients, providing troubleshooting, analysis, and resolution of software-related issues. This role requires both technical expertise and strong communication skills to ensure seamless collaboration between software engineers, QA teams, product managers, and end users. 

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: 

  • Act as the primary point of contact for technical support requests related to software applications, tools, and platforms.
  • Diagnose, investigate, and resolve software issues, escalating complex cases to engineering teams when necessary.
  • Collaborate closely with software engineers to analyze logs, trace errors, and suggest fixes or enhancements.
  • Monitor system performance, track incidents, and provide regular status updates to stakeholders.
  • Document technical issues, troubleshooting steps, and solutions in knowledge base systems.
  • Perform root cause analysis of recurring issues and recommend preventive measures.
  • Support software deployments, patches, and upgrades, including testing and validation.
  • Ensure compliance with SLAs (Service Level Agreements) and maintain high-quality service standards.
  • Provide technical guidance and training to users on system features, updates, and best practices.
  • Participate in continuous improvement initiatives, contributing feedback for product stability and user experience enhancements.

QUALIFICATIONS: 

  • 3+ years in production support or application support within fintech, banking, or financial services platforms.
  • Strong understanding of core/online banking platforms, system integrations, and digital banking solutions.
  • Familiarity with payment systems including ACH, Wires, Bill Pay, Remote Deposit Capture (RDC), and Peer-to-Peer (P2P).
  • Hands-on experience with incident management and monitoring tools such as ServiceNow, JIRA, or equivalent platforms.
  • Demonstrated technical proficiency, exceptional communication, and a customer-first approach to service delivery.

SALARY & BENEFITS:

  • $60,000 – $75,000 Annual Salary 
  • Annual Cash Bonus and Equity Options commensurate with the role level and experience
  • 100% Remote
  • Robust 401(k) plan with company match
  • Insurance – Health, Dental and Vision (Nymbus covers 100% of the Healthcare and Basic Dental premiums)
  • Paid Time Off

Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together!

Let’s Go!

Jobicy JobID: 133696

Job Tags

Full time,

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