Overview
Sumptuous Locks is a Natural Hair salon that specializes in locking hair. Our approach holistic: good health is good hair. We provide a wealth of services for Sisterlocks™, microlocs, instant locs, interlocs, traditional locs, and Natural Hair.
We are a growing salon and currently seeking a Salon Manager to serve as an integral part of our team.
If you have the natural ability to:
· Make others smile
· Address and resolving customer concerns
· Multi-task like ninja
We want to hear from you!
Responsibilities
· Troubleshoot any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met
· Ensure client information is entered with accuracy and timeliness.
· Rebook appointments during check out while addressing the client by name.
· Optimize and maximize appointments with the reservation system and ensure timely communication with Customer Service team.
· Organize and execute shop flow between Clients and staff in a positive manner.
· Serve as subject matter expert in reservation system.
Qualifications
· Human resources skills and experience
· Proficiency in Microsoft Office (Word, Excel, etc.)
· Experience with Canva and Quickbooks is preferred.
· Retail experience is also preferred.
· Familiar with social media platforms (Facebook, Twitter, LinkedIn, and Instagram)
· Excellent client relationship skills including, but not limited to the ability to clearly and effectively communicate, problem-solve, multi-task, and take direction
· Candidate must have high standards of professionalism, be dependable, take pride in his or her work, and can work in fast-paced environment.
· Formal stylist certification is a plus
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