Job Description
Restoring Lives. Repairing Property. You're not just a numbers person - you're a trusted guide in a time of crisis, providing clarity and confidence for those we serve.
Your Impact: Key Responsibilities - Property Inspections & Damage Assessment: Conduct comprehensive property inspections to evaluate the extent of damage and determine restoration needs. Document all issues, including structural, electrical, plumbing, and other critical systems.
- Scope of Work & Estimate Creation: Thoroughly scope losses and generate precise estimates using Xactimate software, ensuring all aspects of the project are covered.
- Insurance Coordination & Approval: Collaborate directly with insurance adjusters to align on scope, secure necessary approvals, and ensure timely processing of claims.
- Customer Proposals & Estimates: Create detailed, accurate estimates based on damage assessments and communicate the restoration processes, timelines, and costs clearly to customers and insurance adjusters.
- Customer Engagement & Support: Meet with property owners to explain the restoration process, set expectations, and provide guidance during stressful times, offering a calm and confident presence.
- Relationship Building & Sales: Cultivate strong, long-term relationships with existing adjusters, while proactively identifying and developing new business opportunities with additional adjusters to grow the network.
- Project Handoff & Transition: Seamlessly transition awarded projects to the production team, ensuring all details are clearly communicated and the handoff is smooth for efficient project execution.
Qualifications - 2+ years of estimating experience in restoration, construction, or insurance industry
- Proficiency in Xactimate
- Exceptional communication and organizational skills
- High attention to detail and accuracy
- Comfortable working in a fast-paced, multi-tasking environment
Who Thrives Here - People-Centric & Detail-Oriented: You thrive on building strong relationships while managing details to ensure smooth operations.
- Ownership Mentality: You take pride in your work and follow through on tasks to ensure exceptional outcomes.
- Solution-Oriented & Resilient: Challenges motivate you, and you excel at problem-solving, especially under pressure.
- Customer-Focused: You're passionate about delivering outstanding service, even in high-stress situations, always putting the customer first.
- Goal-Driven: You're motivated by clear, measurable targets and the opportunity to earn performance-based rewards.
- Relationship Builder: You enjoy nurturing connections and cultivating referral sources that help grow the business.
- Tech-Savvy: You're comfortable using a variety of technology platforms and devices to streamline processes and enhance customer service.
- Team Player & Energized by Change: You thrive in a fast-paced, dynamic environment and enjoy collaborating with others to achieve shared goals.
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