Responsibilities
- Lead the development and implementation of ServiceNow solution, including integrations, and workflow automation.
- Participate in the design and review of technical solutions and architecture.
- Develop user-centric workflows and intuitive interfaces within the ServiceNow platform.
- Work closely with project managers, business analysts, and other stakeholders to understand business requirements and translate them into technical solutions.
- Collaborate with other developers and architects to ensure that solutions are delivered on time and with the highest quality.
- Mentor and provide technical guidance to team members.
- Identify and resolve technical issues and roadblocks.
- Assist in troubleshooting, resolving production issues, and ensuring platform stability.
- Troubleshoot and debug issues with existing solutions
- Stay current on ServiceNow's best practices, trends, and new functionality.
- Collaborate with cross-functional teams to ensure seamless integration with other SNOW modules and capabilities, other systems and processes.
- Contribute to the development and maintenance of technical documentation.
- Participate in code reviews and provide feedback to ensure code quality.
- Perform other duties as needed or assigned.
- ServiceNow Certified System Administrator (CSA)
- A Bachelor's degree in Computer Science or a related field (preferred).
- 5+ years of experience as a ServiceNow Developer and Architect.
- Must have ServiceNow ITSM experience
- Excellent communication skills and ability to work collaboratively in a team environment.
- Strong problem-solving and analytical skills.
- Experience with Agile development methodologies.
- Accomplished with integrating ServiceNow and other systems using APIs or other integration methods.
- Adept with JavaScript, HTML, and CSS.
- Experience with ITIL processes and service management best practices.
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