Spa Manager Job at Grand Falls Casino and Golf Resort, Larchwood, IA

L1NqZWdDbTV0WXB4WnRPZUVrVWc0STBESEE9PQ==
  • Grand Falls Casino and Golf Resort
  • Larchwood, IA

Job Description

Job Description

Responsible for overseeing the day to day operations, guest service standards & team members of the Salon/Spa. Maximizing the guest experience while maintaining a high level of quality service within an Aveda Environmental Lifestyle Salon and Spa. Continued development of client database, services and product for financial growth.

Provide exceptional guest service to all internal & external guests.

Ensure all policies are followed, profit goals are met, programs are implemented and building/equipment is maintained at all times.

Provide leadership, clear direction & reviews for Spa staff. Hold monthly “Huddles” (meetings)

Responsible for scheduling guests, service providers and client coordinators’ payroll processing and approvals for time off.

Coordinate hiring, training & discipline of employees with Director. Coach, manage & interact with team members to ensure development/implementation of quality services that meet the Aveda Lifestyle philosophy and ensure a fun work environment.

Responsible for handling all customer challenges appropriately.

Implement Aveda experiences and GFCR policies/procedures

Responsible for inventory control, monthly counts and ordering

Strong knowledge maintained on equipment and POS processing

Understand, implement & perform responsibility of managing the day to day operations of luxury Resort Salon & Spa

Participate in all Aveda required trainings and implement practices that are taught

Group/party coordinator and GFCR department liaison.

Responsible for maintaining personal service provider licensing and continued education as well as licensing review of all Spa personnel.

Aveda Product Knowledge/Training preferred

Must hold and maintain a current license from the State of Iowa Cosmetology Division in good standing

Previous management experience required

Job Tags

Similar Jobs

MASONICARE

LPN Licensed Practical Nurse Job at MASONICARE

 ...Under the supervision of a SALSA, provides nursing care for a select group of residents by providing supportive and restorative care, teaching and collaborating in the implementation of the resident services plan. LPN - Essential Duties and Responsibilities: 1. Contributes... 

KBR

Chief Technology Officer (On Site) Job at KBR

Title: Chief Technology Officer (On Site) Belong. Connect. Grow. with KBR! Around here, we define the future. We are a company of innovators, thinkers, creators, explorers, volunteers, and dreamers. But we all share one goal: to improve the world responsibly...

Amazon Retail LLC

Lead Retail Associate-Seattle, WA (Reduced Full-Time), Amazon Go Job at Amazon Retail LLC

 ...starts at $24.65 per hour with benefits available. Reduced Full-Time: Average work between 30-39 hrs per week. This role requires...  ...Sunday-Saturday. As a Lead Associate, you will be the face of Amazon and contribute to a vibrant store culture based on customer... 

iManage

Curriculum Developer / Instructional Designer Job at iManage

 ...collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance. Being a Curriculum Developer at iManage Means Youll be part of the Knowledge and Education team within iManage Customer Experience, playing a key... 

Prospect Infosys Inc

CRM Project manager(only Wisconsin locals apply - others don’t apply) Job at Prospect Infosys Inc

 ...only Wisconsin locals apply - others dont apply Title -CRM Project manager op Skills (5) & Years of Experience: Advanced knowledge of project management methodologies (Agile, Scrum, Kanban, Waterfall) and tools. - 10 years Direct experience managing large...