Spa Manager Job at Grand Falls Casino and Golf Resort, Larchwood, IA

L1NqZWdDbTV0WXB4WnRPZUVrVWc0STBESEE9PQ==
  • Grand Falls Casino and Golf Resort
  • Larchwood, IA

Job Description

Job Description

Responsible for overseeing the day to day operations, guest service standards & team members of the Salon/Spa. Maximizing the guest experience while maintaining a high level of quality service within an Aveda Environmental Lifestyle Salon and Spa. Continued development of client database, services and product for financial growth.

Provide exceptional guest service to all internal & external guests.

Ensure all policies are followed, profit goals are met, programs are implemented and building/equipment is maintained at all times.

Provide leadership, clear direction & reviews for Spa staff. Hold monthly “Huddles” (meetings)

Responsible for scheduling guests, service providers and client coordinators’ payroll processing and approvals for time off.

Coordinate hiring, training & discipline of employees with Director. Coach, manage & interact with team members to ensure development/implementation of quality services that meet the Aveda Lifestyle philosophy and ensure a fun work environment.

Responsible for handling all customer challenges appropriately.

Implement Aveda experiences and GFCR policies/procedures

Responsible for inventory control, monthly counts and ordering

Strong knowledge maintained on equipment and POS processing

Understand, implement & perform responsibility of managing the day to day operations of luxury Resort Salon & Spa

Participate in all Aveda required trainings and implement practices that are taught

Group/party coordinator and GFCR department liaison.

Responsible for maintaining personal service provider licensing and continued education as well as licensing review of all Spa personnel.

Aveda Product Knowledge/Training preferred

Must hold and maintain a current license from the State of Iowa Cosmetology Division in good standing

Previous management experience required

Job Tags

Similar Jobs

ECMD, Inc.

District Service Manager Job at ECMD, Inc.

 ...Clifton Moulding Co., Madison Lumber Company, and Falls City Lumber Company. Job Duties & Responsibilities The District Service Manager is responsible for organizing, coordinating, and monitoring the activities of the Territory Service Representatives. The District... 

Chick-fil-A

Chick-fil-A North Naples Addie's Corner Customer Service Team Member Day Shift Job at Chick-fil-A

 ...Chick-fil-A North Naples Addie's Corner is hiring ! Come join a winning team at the exciting North Naples location. We are hiring for Part Time and Full Time DAY positions. ~ Full-Time starting at $15-$18/hr depending on availability and experience Who We Are... 

Peraton

Security Specialist Job at Peraton

 ...About The Role Executes administration and coordination of DC3 security programs to ensure compliance with Department of Defense and DC...  ...personnel security, information and system security, COMSEC, physical security and Industrial Security for the processing of DD FM 25... 

Beths Beautiful Destinations

Work From Home Travel Advisor Job at Beths Beautiful Destinations

 ...This is a remote position. Work From Home Travel Advisor Job Type: Full-Time / Part-Time Location: Remote Position Overview We are seeking motivated, customer-focused individuals to join an established, accredited travel agency as a Work From Home Travel... 

Bethany Village Graceworks

Housekeeping | Janitorial | Cleaner Job at Bethany Village Graceworks

Company info:Graceworks Lutheran Services is a not-for-profit organization serving over 2000 older adults and adults with disabilities. We are a leader in offering services and settings that inspire and support a sense of home when people experience challenging and changing...