Spa Manager Job at Grand Falls Casino and Golf Resort, Larchwood, IA

L1NqZWdDbTV0WXB4WnRPZUVrVWc0STBESEE9PQ==
  • Grand Falls Casino and Golf Resort
  • Larchwood, IA

Job Description

Job Description

Responsible for overseeing the day to day operations, guest service standards & team members of the Salon/Spa. Maximizing the guest experience while maintaining a high level of quality service within an Aveda Environmental Lifestyle Salon and Spa. Continued development of client database, services and product for financial growth.

Provide exceptional guest service to all internal & external guests.

Ensure all policies are followed, profit goals are met, programs are implemented and building/equipment is maintained at all times.

Provide leadership, clear direction & reviews for Spa staff. Hold monthly “Huddles” (meetings)

Responsible for scheduling guests, service providers and client coordinators’ payroll processing and approvals for time off.

Coordinate hiring, training & discipline of employees with Director. Coach, manage & interact with team members to ensure development/implementation of quality services that meet the Aveda Lifestyle philosophy and ensure a fun work environment.

Responsible for handling all customer challenges appropriately.

Implement Aveda experiences and GFCR policies/procedures

Responsible for inventory control, monthly counts and ordering

Strong knowledge maintained on equipment and POS processing

Understand, implement & perform responsibility of managing the day to day operations of luxury Resort Salon & Spa

Participate in all Aveda required trainings and implement practices that are taught

Group/party coordinator and GFCR department liaison.

Responsible for maintaining personal service provider licensing and continued education as well as licensing review of all Spa personnel.

Aveda Product Knowledge/Training preferred

Must hold and maintain a current license from the State of Iowa Cosmetology Division in good standing

Previous management experience required

Job Tags

Similar Jobs

1 CLARA MAASS DRIVE

Registered Nurse (RN) Outpatient Infusion Center PT Days Job at 1 CLARA MAASS DRIVE

 ...Job Title: RN Location: Clara Maass Medical Center Department Name: Out Patient Infusion Req #: 0000219455 Status: Hourly Shift: Day...  ...select caseload of patients receiving chemotherapy on an outpatient basis. Administer chemotherapy regimens, perform patient... 

Public Utilities Commission

ATTORNEY, ASSISTANT CHIEF COUNSEL Job at Public Utilities Commission

 ...mentioned areas. The AGC-Government Law will also supervise a team of Legal Analysts and a Legal Support Supervisor, who manages a team of...  ...who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of... 

AAA Northeast

Call Center Representatives (remote) Job at AAA Northeast

Call Center Representatives (remote) Location Remote in Providence, RI : Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY & NJ. You have applied to a work from home position... 

zellerfeld

Shipping Coordinator Job at zellerfeld

 ...sustainability-driven company making a real impact. About us Zellerfeld is revolutionizing the footwear industry with the worlds first 3D-printing technology for fully customizable shoes. Our goal is simple: printed shoes on every foot. Were a passionate team of engineers,... 

Toyota North America

Technical Operations Managers, AMS Job at Toyota North America

Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the worlds most admired brands, Toyota is growing and leading the future of mobility through innovative, high-...