Technical Manager Job at MRINetwork Jobs, Suwanee, GA

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  • MRINetwork Jobs
  • Suwanee, GA

Job Description

Technical Sales Support Manager


📍  Location: Georgia.  | 💲 $100k + Bonus

 

Join a Growing Motor and Gearbox Products Manufacturer!


Full benefits, 401k match, PTO, Annual Bonus

 

We are seeking a dynamic Technical Sales Support Manager to provide expert support to our Sales Team across our Motor and Gearbox product lines . In this leadership role, you will oversee the technical support and services team and ensure the smooth operation of all related functions. Responsibilities include delivering high-quality technical assistance to customers, resolving technical inquiries and issues, and partnering closely with Field Sales Managers to drive customer satisfaction and support sales success.  This role has 2-3 Direct Reports.

 

🔍  Key Responsibilities:

  • Lead and manage the technical support and service team, ensuring customers receive expert guidance, timely issue resolution, and exceptional service.
  • Champion the company’s vision, mission, and guiding principles in all activities and decision-making.
  • Maintain a safe work environment by strictly following Safety, Health, and Environmental guidelines and using appropriate personal protective equipment.
  • Actively engage in training, seminars, and professional development opportunities to stay current with industry trends and best practices.
  • Consistently follow company procedures, policies, and protocols to ensure operational excellence and compliance.

 

🔍  Additional Responsibilities:

  • Manage on-site and remote team members, including time and attendance tracking, skill development, and training to address departmental and individual needs.
  • Review and approve design drawings and documentation for gears and gear motors, analyzing engineering requirements and recommending modifications to meet customer specifications.
  • Collaborate with the Headquarters engineering department to implement necessary design changes.
  • Assist in preparing proposals, quotations, and pricing recommendations in coordination with Sales and Executive leadership.
  • Maintain thorough knowledge of the company’s products, equipment capabilities, and engineering principles to provide expert guidance.
  • Consult with customers via phone, email, or on-site visits regarding product capabilities, physical properties, and application-specific solutions.
  • Support application-related product performance, troubleshooting, and product recommendations to ensure optimal customer outcomes.
  • Perform basic design engineering tasks and deliver position-related technical presentations as needed.
  • Serve as a liaison between the fabrication department and customers to ensure smooth communication and project execution.
  • Contribute to product testing and development initiatives, ensuring performance and reliability standards are met.
  • Investigate and resolve work-in-process issues to maintain production quality and efficiency.
  • Recommend and implement process improvements, including changes to operations, equipment utilization, and workflow optimization.
  • Monitor assigned operations to ensure adherence to approved methods, quality standards, and safety requirements.
  • Evaluate supplier proposals for potential process improvements or equipment modifications and provide recommendations for implementation.

  Requirements:

  • Education: Bachelor’s Degree in Engineering (Mechanical, Industrial, or Electrical preferred) is required.
  • Experience: Minimum of 5 years of experience in manufacturing and/or technical support.
  • Communication: Strong proficiency in reading, writing, and comprehending English.
  • Technical Skills: Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.

 

🌟  Perks:

  • Bonus program
  • Competitive base salary
  • Comprehensive benefits package, including medical, dental, and vision coverage, plus life insurance.
  • 401(k) plan with employer match, paid time off (PTO), and paid holidays.
  • Strong opportunities for career growth and advancement within the organization.

 

🚀 Join a high-growth company where innovation, quality, and leadership are valued!

📞 Call Top Dog Engineers: 601.607.8217

 

 

 

Job Tags

Permanent employment, Work at office, Remote work,

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