Job Description

C.F. Martin & Co.® has been making the finest handcrafted acoustic guitars since 1833. For the biggest names and the most revered musical legends. For the pioneers, the rebels, and the dreamers. For anyone who cares about music and loves making it.

There's a passion that runs through this organization. From our employees to our loyal customers to our business partners across the globe. This passion fuels our ambition to make the very best tools designed to help every artist share their music with the world for generations to come. Nearly 200 years of making great music. And we're ready for the next 200. Want to come with us?

General Purpose:

Reporting to the Director of Sales Operations, the Tour Guide is responsible for leading engaging, interactive, and informative factory tours and providing visitors with historical and product knowledge while ensuring a memorable experience. This role requires strong communication skills, a pleasant demeanor, and the ability to interact with visitors and internal staff effectively. 

Essential Responsibilities:

• Conduct factory tours as scheduled.
• Assist with factory tour scheduling and maintaining factory tour audio equipment.
• Ensure visitor compliance with all current safety guidelines.
• Assist in the 1833 Shop as needed.
• Assist and support Customer Service and Guest Relations functions as required.

Skills, Abilities, & Competencies:

• General computer knowledge (Microsoft Office) preferred.
• Strong knowledge or ability to gain knowledge of Martin Guitar products and history required.
• Strong verbal communication skills with the ability to present information in a fun and engaging format.
• Excellent people skills to deliver an excellent customer experience.
• Ability to suggest and influence guitar sales.
• Good organizational skills and the ability to handle repetitive tasks daily.
• Ability to problem solve in a professional manner to ensure a positive visitor experience.

Education:

• High School diploma or GED required.

Physical Demands & Work Environment:

• Ability to stand and walk for extended periods.
• Ability to communicate effectively and frequently with visitors and internal staff.
• Work Hours: Flexible schedule, 10-25 hours per week between 8:00 am – 4:00 pm.

A condition of employment is that all candidates are required to complete a pre-employment drug screen and background check.

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