Job Description

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience. 

POSITION SUMMARY

You will work with the management team to identify and assess training needs and gaps for multiple departments. This position supports design, development and production of effective training material for new training programs that result in improved performance and achievement of organization goals. You will assist with the review and modification and update of existing training programs and support materials as needed. Takes part in conducting training programs and assists with development of training materials, including manuals and job aids. This position is considered at the intermediate level. 

KEY RESPONSIBILITIES:

• Delivers training programs based on identified performance measures to enhance job performance and meet business objectives.
• Develop training and learning programs to onboard new hires and enhance skills of existing employees through a variety of methods including classroom, webinar, one-on-one, and e-learning.
• Design and maintain training material, such as course manuals, job aids and reference sheets that reinforce learning.
• Address advancements in technology, the latest findings from research and development and changes in the marketplace.
• Recommend learning and development strategies to business stakeholders with the goal of increasing efficiency & effectiveness and generating increased revenues.
• Design instructional materials and liaise with all departments and all levels of management to create learning solutions/opportunities spanning the entire organization.
• Monitors and report training progress of new and existing trainees for quality assurance and needs assessments.
• Develops and maintains a consistent training calendar and schedule.
• Update/Edit/Review all existing documentation handouts, reference guides, training outlines, and other correspondence relating to the Training Department.
• Perform administrative tasks related to planning, communicating, and conducting training (maintain virtual/in-person classroom).
• Maintains current & comprehensive knowledge of Microsoft computer applications and in-house computer systems.
• Performs other related duties as required or assigned.

MINIMUM QUALIFICATIONS:

• Knowledge of basic training activities, such as facilitation and presentation techniques.
• Basic working knowledge of Learning Management System (LMS).
• Knowledge of the principles and practices of training and organizational development.
• Ability to develop course curriculums and training materials.
• Ability to present information effectively and respond to questions for all learning styles.
• Excellent oral and written communication skills.
• Excellent relationship-building skills.
• A strong work ethic with a desire to succeed.
• Good organizational skills and ability to manage multiple priorities.
• Knowledge of Microsoft Word Suite, including PowerPoint, for the purpose of producing training materials and presentations.
• Ability to work a flexible schedule.
• Ability to travel as needed.

PREFERRED QUALIFICATIONS:

• College degree
• Prior experience with Integrated Banking System (IBS) 
• 2 to 5 years in Learning and Development or equivalent work experience
• Knowledge of banking terminology and processes
• Experience with a range of Banking Systems and Platforms

WORKING CONDITIONS

• Work is typically performed in an office environment. Noise levels are usually moderate.

HAZARDS

• Mainly those present in a normal office setting.

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

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