Web Chat Agents Job at Mutual Realty, Chicago, IL

OXkzZWp5bTJ1STl5WnRtYkVVZ240WTRMR3c9PQ==
  • Mutual Realty
  • Chicago, IL

Job Description

For inbound chat operators. Our Web Chat Agents provide individuals the ability to engage in online conversations to inquire about automotive and recreational vehicle sales, service, finance and general dealership questions. Our focus is to represent our dealer clients favorably online and to turn the experience into a lead so that our dealer clients can generate revenue from their website traffic.

Responsibilities:
* Handle a wide variety of customer inquiries via online chat
* Provide accurate information about products and services via online chat
* Narrow down on appointment information to schedule appointments
* Develop and maintain a knowledge base of the ever-evolving products and services
* Capture customer contact information for lead generation and client review
* Summarize interactions based on customer needs for client review

Qualifications:
* Previous experience in retail customer service or the automotive industry preferred but not necessary
* Must be able to type at least 35 WPM, 40 and above preferred
* Have a handle on basic internet and window based computer skills
* Strong ability to multitask is preferred, gaming experience is helpful
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Ability to adapt to change and enjoy a quick paced work environment

Requirements:
* Excellent customer service skills and ability to work in a fast paced environment
* Have a pleasant, patient and friendly attitude.
* Strong decision-making and analytical abilities.
* Fluent English both spoken and written.
* Fast typing skills a plus. Minimum 35wpm
* You must be able to pass a background check.
* High School Diploma, GED, or equivalent certification.
* Experience in an office setting, customer interaction, call center or office customer service setting is preferred. 2+ years experience.
Employment Type: Full-Time
Salary: $ 17.00 29.00 Per Hour

Job Tags

Hourly pay, Full time,

Similar Jobs

Matrix Providers

Clinical Psychologist Job at Matrix Providers

 ...ratios and fair, reliable schedules. It is our honor to hire Healthcare Heroes to serve our Military Heroes. We are hiring a Clinical Psychologist to join our team of talented medical professionals to conduct a one-time, non-treatment Veteran Disability Exams in... 

Swift Refrigerated

Local Dedicated Class A CDL Truck Driver - Home Daily! Job at Swift Refrigerated

 ...~Disability, Life, and Critical Illness CoverageSWIFT DEDICATED REFRIGERATED FLEETA Class A Driving Career for a LifetimeREQUIREMENTS:~CDL A Required, no experience requried, will train.~Must be 21 years or older.~Subject to background screening.... 

Essel

Arborist Job at Essel

 ...Essel is currently seeking an experienced and passionate Arborist to join our team. As an Arborist, you will be responsible for the assessment, care, and maintenance of trees on residential and commercial properties. The ideal candidate will have a deep knowledge of tree... 

AirLinksin

Consultant Job at AirLinksin

Company Description Airlinks International is a global IT Consulting and Service company specializing in cutting-edge IT solutions to help enterprises effectively utilize resources and efficiently manage operations. Our dedicated team of Technology Professionals ...

La Cantera Resort & Spa

Spa Manager Job at La Cantera Resort & Spa

 ...opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests...  ...management acumen. Develop a collaborative alliance with the Director and Asst. Director in elevating guest experiences and associate...