Job Description

Window Works Llc in Lago Vista, TX is looking for one customer success manager to join our team. We are located on 20603 Fawn Cir. Our ideal candidate is a self-starter, motivated, and reliable.

Window Works LLC of Texas offers premium exterior cleaning solutions to make your property look perfect. We have the knowledge and equipment to manage whether pressure washing Texas residents trust or streak-free window cleaning. Our team provides exceptional results for every customer with years of expertise dealing with residential and commercial properties.

Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

Responsibilities:

• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.

Requirements:

• Bachelor’s degree in business administration or relevant field.
• A minimum of 5 years of proven experience in a customer service position.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

Benefits:

• Competitive salary based on experience
• Medical, Dental and Vision Insurance
• 401(K) with employer match
• Paid time off, paid holidays, family and pet bereavement

We are looking forward to reading your application.

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