Job Description

General Responsibilities

Coordinate/finalize all events that occur at the property. Proactively plan with hotel staff, caterers, other entities so each event is as successful as possible. Maximize revenues and meet/exceed hotel profit goals. Achieve all sales objectives in accordance with all Stoney Creek Hotel & Conference Center standards and strive to exceed guest/client expectations. The focus of this job is on achieving results which are aligned with the larger picture of the organization and its strategic goals. Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, is the key to achieving the performance objectives of this job. Because environmental and organizational conditions change rapidly, the work involves innovation and creativity in generating ideas for quick response. Decision-making is focused on implementing practical, timely solutions. The job requires getting things done quickly and handling a variety of activities. Self-assurance, and the confidence to purposely drive toward results while constantly problem-solving and engaging in the commitment of others is essential. A leadership style that is firm and goal oriented, and yet motivates, trains, and engages others in an enthusiastic way is important. The emphasis on building rapport and relationships with individuals and groups requires an outgoing, poised, and persuasive communication style. Because the pace of the work is faster than average, the ability to learn quickly and thoroughly while continually recognizing and adapting to changing conditions is critical. The scope of the job may require effective delegation to proven people. Especially routine and repetitive details should be delegated but with responsibility for follow-up and accountability for timely results. While the job requires the ability to act independently, a sense of urgency and the confidence to handle a variety of challenges, a full commitment to the success of the business and high standards of achievement are expected in this position.

Supervision Received/Provided

This position is supervised by the General Manager.

Essential Duties

• Understands, promotes, and embraces the People First philosophy of Stoney Creek Hotel & Conference Center.
• Support the operations of the hotel by serving as MOD, as needed.
• Proactively sell the hotel through direct and indirect efforts.
• Serve as the guest contact at the property level for all group meeting planners.
• Represent the hotel in the community and the hospitality industry.
• Direct responsibility for the event planning of all function space.
• Work with the Sales Manager/DOS, Conference Center Manager, conference, and all other staff to assure each event is accurately presented, with a positive environment and a successful result.

Task List

• Perform event planning related duties in a timely and accurate manner
  • Contracts
  • Cancellations/Lost Business Reports
  • Conference Center rate analysis
  • Input in conference schedules
  • Trace file system
  • Communicate with caterers regarding guest requests/menus, food counts, follow up on food quality, staff performance.
  • Event billing
• Achieve goals set for in the annual Budget and the annual Marketing Plan
  • Telephone solicitation
  • Outside sales calls
  • Site inspections
  • Special projects
  • Room/conference goals
  • Hospitality events
  • Securing new accounts
  • Maintaining existing accounts
  • Follow up
  • A/R assistance
• Assist efforts towards writing the Annual Marketing Plan, including monthly plan of action, and monitoring those results.
• Develop and enhance relationships with all meeting planners.
  • Business after-hours events
  • Organizational memberships
  • Local community networking opportunities
• Training, motivating any employee when needed.
  • Coordinating/finalizing all conference events
  • Communicating with clients to ensure all details are coordinated
  • Communicating with caterers to ensure optimal results for clients
  • Communicate/lead the banquet staff in the details of the set-up of the event
  • Provide proper billing guidelines
  • Liaison to client on site
  • Provide follow up to client for feedback of event, future booking
• Sense of urgency for goal achievement
• Varied activities
• Multiple, simultaneous projects
• Multi-tasking Fast-paced environment

Other Duties

• Assisting in other departments, as needed
• Driving shuttle
• Promote any SC program
• Attend any staff, SC, related meetings

Required Education/Certifications/Training/Experience

• High School degree or GED required. College degree in related area preferred.
• Proficient computer skills

Benefits of working at Stoney Creek Hotels  

• Paid Onboarding 
• Paid Training 
• 401k plan with Safe Harbor Match
  • eligible for the first open enrollment after 90 days 
• Paid Holidays for holidays worked (double time!) 
• Hotel room discounts 
• Opportunities for career progression 
• A thriving culture that provides genuine hospitality 
• The ability to own and empower your work
• Join a great team of like-minded individuals who work hard  and  smart at the same time 

If you are a  full-time   employee, you will also receive these benefits in addition to the amazing benefits above:  

• Health and Dental through Wellmark Blue Cross Blue Shield and Vision through Avesis anywhere from a single to a family policy 
  • eligible the first of the month following 60 days of employment 
• Paid vacation and sick leave

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