Front Office Manager/Best Western Plus Job at Best Western Delta Inn, Oakley, CA

L0NqVWdTaTZ2SU4vYmRtZkVVd240NDBPR0E9PQ==
  • Best Western Delta Inn
  • Oakley, CA

Job Description

The Front Office Manager will be responsible for the successful operation and administration of all departments in the hotel. The ideal candidate will have a combination of education, and training/experience that provides the required skills such as hiring and processing staff, writing schedules, assisting with payroll/accounting, handling employee relations and maintaining proper security of all cash funds. A minimum of two years' experience and a college degree, or equivalent, is preferred. This position requires the ability to assist in the balancing of departments while focusing on providing an exceptional experience to every guest and maximizing profitability at the same time. We are seeking an energetic, service-oriented leader who can effectively direct, train, coach, motivate, engage and provide feedback to the staff, supervisors and managers on a daily basis in accordance with the standards of Core Hotels, LLC. and BWI. Any Best Western or hotel background is a plus! Responsibilities:

  • Manage all Front Office operations to include, but not limited to, guest service and registration (check in/check out), room availability, guest service standards and initiative, product quality, cost controls and overall profitability, systems use and management, forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Ensure compliance with BWI and Core Hotel, LLC. standards
  • Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
  • Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests inquiries and resolving concerns, and meeting participation and facilitation
  • Serve as multi-department head for Operations, Front Office and Property Operation
  • Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
  • Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies
  • Ensure guest and team member satisfaction
  • Serve and act as General Manager in his or her absence
  • Responsible for managing the housekeeping/laundry department as well as some housekeeping responsibilities
Job Requirements College Degree preferred. Visual Matrix PMS preferred. Minimum of two years of experience in a similar position. Knowledge of front desk/accounting/Human Resources procedures and protocol. Exceptional communication skills. Bilingual English/Spanish a plus! Ability to manage multiple priorities in a fast-paced environment.

Job Tags

Full time,

Similar Jobs

Greater WilkesBarre Chamber of Business and Industry

Vice President of Economic Development Job at Greater WilkesBarre Chamber of Business and Industry

 ...Role Summary The Vice President of Economic Development leads and executes the Chambers economic development strategy while securing and stewarding public and private funding to drive regional growth. This role oversees business attraction, retention and expansion... 

Cortica

Entry-Level Play-Based Behavior Therapist Job at Cortica

 ...autism (and other developmental differences) build communication, play, social, and daily life skills using Applied Behavior Analysis...  ...: Cortica is a leading provider of advanced neurological therapies for children with autism and other developmental differences.... 

The Provider Finder

Full-Time Mohs Surgeon - Dermatology Team Job at The Provider Finder

A leading healthcare provider in Seattle is actively seeking a full-time Mohs Surgeon Dermatologist to join their collaborative network of clinics. This purely medical position focuses on Mohs surgeries, with an average patient load starting at 6 Mohs per day. The provider... 

1 CLARA MAASS DRIVE

Registered Nurse (RN) Outpatient Infusion Center PT Days Job at 1 CLARA MAASS DRIVE

 ...Job Title: RN Location: Clara Maass Medical Center Department Name: Out Patient Infusion Req #: 0000219455 Status: Hourly Shift: Day...  ...select caseload of patients receiving chemotherapy on an outpatient basis. Administer chemotherapy regimens, perform patient... 

Home Work Staffing

Live-In New Born Care Specialist Job at Home Work Staffing

 ...Live-In New Born Care Specialist About the Family: This warm and welcoming family in Muncy, PA is preparing to welcome their newborn in March. They value professionalism, reliability, and a calm, nurturing presence in their home. The family maintains a peaceful...