Front Office Manager/Best Western Plus Job at Best Western Delta Inn, Oakley, CA

L0NqVWdTaTZ2SU4vYmRtZkVVd240NDBPR0E9PQ==
  • Best Western Delta Inn
  • Oakley, CA

Job Description

The Front Office Manager will be responsible for the successful operation and administration of all departments in the hotel. The ideal candidate will have a combination of education, and training/experience that provides the required skills such as hiring and processing staff, writing schedules, assisting with payroll/accounting, handling employee relations and maintaining proper security of all cash funds. A minimum of two years' experience and a college degree, or equivalent, is preferred. This position requires the ability to assist in the balancing of departments while focusing on providing an exceptional experience to every guest and maximizing profitability at the same time. We are seeking an energetic, service-oriented leader who can effectively direct, train, coach, motivate, engage and provide feedback to the staff, supervisors and managers on a daily basis in accordance with the standards of Core Hotels, LLC. and BWI. Any Best Western or hotel background is a plus! Responsibilities:

  • Manage all Front Office operations to include, but not limited to, guest service and registration (check in/check out), room availability, guest service standards and initiative, product quality, cost controls and overall profitability, systems use and management, forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Ensure compliance with BWI and Core Hotel, LLC. standards
  • Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
  • Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests inquiries and resolving concerns, and meeting participation and facilitation
  • Serve as multi-department head for Operations, Front Office and Property Operation
  • Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
  • Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies
  • Ensure guest and team member satisfaction
  • Serve and act as General Manager in his or her absence
  • Responsible for managing the housekeeping/laundry department as well as some housekeeping responsibilities
Job Requirements College Degree preferred. Visual Matrix PMS preferred. Minimum of two years of experience in a similar position. Knowledge of front desk/accounting/Human Resources procedures and protocol. Exceptional communication skills. Bilingual English/Spanish a plus! Ability to manage multiple priorities in a fast-paced environment.

Job Tags

Full time,

Similar Jobs

Precision Landscape Management

Landscape Designer Job at Precision Landscape Management

Precision Landscape is a premier lawn & landscape company in Greenville, SC, dedicated to transforming outdoor spaces into beautiful, functional environments for high end residential properties. We pride ourselves on the Precision Difference: Being Responsive, Reliable...

EssenceMediacom

Sr. Analyst, Analytics Job at EssenceMediacom

 ...creativity to build better futures for our people, planet, clients and communities. For...  ...bringing together technology, data and analytics capabilities. We deliver this through the...  ...Role Summary & Impact The Senior Analyst is expected to demonstrate the following... 

Quatrro BSS

Accounting Manager Job at Quatrro BSS

Quatrro is a technology-enabled, cloud-based outsourcing firm thats changing the way companies think about accounting, human resources, and technology services. We provide...  ...On. Purpose of the Job: The Accounting Manager provides direct services to non-profit... 

Lensa

Lifestyle Show Media Producer Job at Lensa

 ...commercial producers, our graphic artists, clients, account executives, agencies, as well as planning location(s), talent, music, voice-over and reserving any other technical pieces (cameras, vehicles, etc.) needed for project Manage video equipment and software... 

The Comforted Canine

Dog Sitter Job at The Comforted Canine

 ...Professional Dog Sitter & Dog Walker (Independent Contractor) Orange County, CA Metro Area The Comforted Canine is contracting...  ...walkers in the Orange County metro area . This is not casual pet sitting. Dog parents hire our sitters for safety, reliability, and...