Front Office Manager/Best Western Plus Job at Best Western Delta Inn, Oakley, CA

L0NqVWdTaTZ2SU4vYmRtZkVVd240NDBPR0E9PQ==
  • Best Western Delta Inn
  • Oakley, CA

Job Description

The Front Office Manager will be responsible for the successful operation and administration of all departments in the hotel. The ideal candidate will have a combination of education, and training/experience that provides the required skills such as hiring and processing staff, writing schedules, assisting with payroll/accounting, handling employee relations and maintaining proper security of all cash funds. A minimum of two years' experience and a college degree, or equivalent, is preferred. This position requires the ability to assist in the balancing of departments while focusing on providing an exceptional experience to every guest and maximizing profitability at the same time. We are seeking an energetic, service-oriented leader who can effectively direct, train, coach, motivate, engage and provide feedback to the staff, supervisors and managers on a daily basis in accordance with the standards of Core Hotels, LLC. and BWI. Any Best Western or hotel background is a plus! Responsibilities:

  • Manage all Front Office operations to include, but not limited to, guest service and registration (check in/check out), room availability, guest service standards and initiative, product quality, cost controls and overall profitability, systems use and management, forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Ensure compliance with BWI and Core Hotel, LLC. standards
  • Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
  • Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests inquiries and resolving concerns, and meeting participation and facilitation
  • Serve as multi-department head for Operations, Front Office and Property Operation
  • Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
  • Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies
  • Ensure guest and team member satisfaction
  • Serve and act as General Manager in his or her absence
  • Responsible for managing the housekeeping/laundry department as well as some housekeeping responsibilities
Job Requirements College Degree preferred. Visual Matrix PMS preferred. Minimum of two years of experience in a similar position. Knowledge of front desk/accounting/Human Resources procedures and protocol. Exceptional communication skills. Bilingual English/Spanish a plus! Ability to manage multiple priorities in a fast-paced environment.

Job Tags

Full time,

Similar Jobs

AFIMAC Canada

Private Investigator Job at AFIMAC Canada

 ...global leader in providing elite security, crisis management, and investigative solutions to a wide range of industries. We specialize in...  ...-effective services, and we are currently seeking experienced Private Investigators to join our dynamic team in Ontario. As a private... 

Sodexo

Dietitian Nutritionist Job at Sodexo

 ...What You'll Do conduct outpatient visits at the Diabetes and Endocrinology and at the Weight Management Clinics; provide nutritional care for a variety of inpatient units; perform quality improvement initiatives; educate healthcare team members, including... 

System One

Software Engineer Job at System One

System One has an exciting Software Engineering opportunity with a partner in the Hazelwood, MO area. This is a fully onsite contract, no remote capabilities. Successful candidates must be able to provide proof of ability to work in the U.S. without sponsorship.... 

Wyndy

Part-time sitter vacancy for two middle schoolers and a dog near Philadelphia, PA Job at Wyndy

 ...Pay: $17 - $30 per hour Start Date: In 2-3 Days Location: Philadelphia, PA Job Description Part-time sitter needed for two middle schoolers and a dog near Philadelphia, PA. Experience and references required. Must be reliable and responsible. Parent /... 

Kimco Staffing Services, Inc.

Cherry Picker Operator Job at Kimco Staffing Services, Inc.

 ...Join the Kimco Team and Find Your Next Forklift Position! Are you ready to elevate your career? We're looking for 1st Shift and 2nd Shift EXPERIENCED Cherry Picker Operators in Hesperia Shift ~1st Shift: 6:00 AM - 2:30 PM, with daily overtime and weekend shifts...