Italian speaking reservations agent in Malta Job at Cross Border Talents, Malta

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  • Cross Border Talents
  • Malta

Job Description

We are looking for a Reservations Agent fluent in Italian to handle bookings and deliver top-tier customer service to Italian-speaking guests. Your responsibilities will include:

Key Responsibilities:

  • Manage reservation inquiries via phone, email, and online platforms.
  • Assist guests with booking, modifying, or canceling reservations accurately and efficiently.
  • Ensure all reservations are correctly recorded in the system.
  • Optimize room availability and occupancy using effective yield management strategies.
  • Provide personalized support to Italian-speaking guests, addressing inquiries, special requests, and concerns professionally.

Requirements:

  • Fluent Italian (C2) and strong English (C1) communication skills.
  • Previous experience in reservations, customer service, or hospitality is an advantage but not mandatory.
  • Excellent communication and interpersonal skills with a customer-first approach.
  • Strong organizational and multitasking abilities with great attention to detail.
  • Comfortable using reservation systems, Microsoft Office, and other computer applications.
  • Ability to work in a fast-paced environment and adapt to shift schedules, including evenings, weekends, and holidays.

Benefits:

  • Competitive salary based on experience.
  • Training and development opportunities for career growth.
  • Exclusive employee discounts on hotel stays, dining, and amenities.
  • A friendly and supportive team in a dynamic work environment.

Job Tags

Holiday work, Shift work, Afternoon shift,

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