Patient Advocate (Receptionist)-Full-time Days Job at Northwestern Memorial Healthcare, Dekalb, IL

L2l2YmdTSzZ2WTUwWk5XYUdFd2g1NDRD
  • Northwestern Memorial Healthcare
  • Dekalb, IL

Job Description



At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description



Patient Advocate/Front Desk Receptionist – Outpatient Behavioral Health 

The  Patient Advocate  reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

FTE/Status:  Full-time, 40 hours/week

Schedule: Monday - Friday from 8:30am-5:00pm

Location: 12 Health Services Dr., DeKalb, IL

Description:

Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. Responds to questions and concerns. Forwards, directs, and notifies Supervisor of extraordinary issues as necessary. Maintains patient confidentiality per HIPAA regulations. 

Specific Responsibilities: 

  • Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
  • Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
  • Correctly identifies and collects patient demographic information in accordance with organization standards and enters into electronic medical record (EPIC).
  • Interacts with various behavioral health departments to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
  • Reaches out to patients to schedule an appointment as defined. Communicates options to patient if appointment fails.
  • Provides training and education as needed.
  • Manages work schedule efficiently, completing tasks and assignments on time.
  • Verifies insurance, secures necessary signatures on required documents and completes registration process.
  • Accepts co-payments, prior balances, and any payments due from the days’ visit.
  • Cross-training between various departments will take place to ensure coverage. Uses effective service recovery skills to solve problems or service breakdowns when they occur. Utilizes department policies and procedures to complete assigned tasks.
  • Adheres to all department policies and compliance requirements.
  • Avoids putting patient in financial or safety risk.
  • Other duties as assigned. 
  • Some college.

Qualifications



Required:

  • High school graduate

Preferred:

  • One year of experience in a clerical position.
  • Some college.

Additional Information



Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Job Tags

Full time, Monday to Friday,

Similar Jobs

Retro Fitness

Franchise Business Coach Bergen County Job at Retro Fitness

 ...while helping people live their healthiest lives.Job Description:Reporting to the Director of Operations, the Franchise Business Coach works in partnership with franchisees and their teams to drive revenue and profitability through hands-on coaching and... 

Woongjin, Inc

RPA Developer Job at Woongjin, Inc

 ...Benefits ~ Medical Insurance ~ Vision Insurance ~ Dental Insurance ~401(k)~ Paid Sick hours Job Description The RPA Developer will work with other engineers, business users and participate in designing, developing, and managing RPA(UI Path) business... 

BlueCross BlueShield of South Carolina

Stop Loss Accounting Analyst (Work from Home) Job at BlueCross BlueShield of South Carolina

Stop Loss Accounting Analyst (Work from Home) Location Remote in Richland County, SC : Summary Planned Administrators (PAI) is a subsidiary...  ...Location and Hours: Work Hours: 8:00 am to 5:00 pm Monday through Friday. Position will be work from home. To work from home,... 

American Income Life

Virtual Labor Relations Consultant Job at American Income Life

 ...Join Our Mission Protect Every Child & Serve All Working People! We are a unique part of the life insurance industry, dedicated to a...  ...Life Balance: Enjoy the freedom and flexibility of working from home. Community Wellness Commitment: All interviews are conducted... 

Lee Health

Nurse Manager- Outpatient Surgery Center-Estero FL Job at Lee Health

 ...Point -23450 Via Coconut PointEstero FL 33928 Department: Surgery Center Work Type: Full Time Shift: Shift 1/8:00:00 AM to 4:0...  ...defined area of organized patient care services: Coconut Point Outpatient Surgery Center. The Manager actively participates in...