Patient Advocate (Receptionist)-Full-time Days Job at Northwestern Memorial Healthcare, Dekalb, IL

L2l2YmdTSzZ2WTUwWk5XYUdFd2g1NDRD
  • Northwestern Memorial Healthcare
  • Dekalb, IL

Job Description



At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description



Patient Advocate/Front Desk Receptionist – Outpatient Behavioral Health 

The  Patient Advocate  reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

FTE/Status:  Full-time, 40 hours/week

Schedule: Monday - Friday from 8:30am-5:00pm

Location: 12 Health Services Dr., DeKalb, IL

Description:

Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. Responds to questions and concerns. Forwards, directs, and notifies Supervisor of extraordinary issues as necessary. Maintains patient confidentiality per HIPAA regulations. 

Specific Responsibilities: 

  • Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
  • Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
  • Correctly identifies and collects patient demographic information in accordance with organization standards and enters into electronic medical record (EPIC).
  • Interacts with various behavioral health departments to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
  • Reaches out to patients to schedule an appointment as defined. Communicates options to patient if appointment fails.
  • Provides training and education as needed.
  • Manages work schedule efficiently, completing tasks and assignments on time.
  • Verifies insurance, secures necessary signatures on required documents and completes registration process.
  • Accepts co-payments, prior balances, and any payments due from the days’ visit.
  • Cross-training between various departments will take place to ensure coverage. Uses effective service recovery skills to solve problems or service breakdowns when they occur. Utilizes department policies and procedures to complete assigned tasks.
  • Adheres to all department policies and compliance requirements.
  • Avoids putting patient in financial or safety risk.
  • Other duties as assigned. 
  • Some college.

Qualifications



Required:

  • High school graduate

Preferred:

  • One year of experience in a clerical position.
  • Some college.

Additional Information



Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Job Tags

Full time, Monday to Friday,

Similar Jobs

5TH HQ

Order Pickers Job at 5TH HQ

 ...manufacturer facility. The ideal candidate will have previous experience working in a warehouse environment, specifically in picking and packing roles. They must be capable of working on their feet for the duration of their shift and able to lift up to 20lbs. Responsibilities... 

Ria Health

Alcohol and Drug Abuse Counselor- Remote Job at Ria Health

 ...telehealth provider specializing in alcohol use disorder (AUD) treatment, recently raised $12.5 million through a Series B financing led by Peloton Equity. Our existing investors SV Health, BPEA and SOSV also participated in the Series B. The investment will further the... 

Bath Concepts Independent Dealers

In Store Promoter Job at Bath Concepts Independent Dealers

&##127919; IN STORE PROMOTERNEEDED BATH MAKER SOLUTIONS (Hurst, TX) &##127919;&##128205; Location: Super Walmart, Hurst, TX &##128176; Pay: Hourly pay+ Bonus Per Lead & Appointment Are you friendly, outgoing, and great at starting conversations? Join our team... 

Dunkin'

Cake Decorator Job at Dunkin'

 ...Life at Dunkin is anything but bland. From inclusivity to bold leadership and compassionate giving, weve cultivated a career experience...  ...We have a fresh brew of benefits perfect for you. Discounted donuts, coffee and more (is there anything better?), flexible schedule... 

FF Inc

Event Marketing Associate Job at FF Inc

 ...peoplethrough unforgettable face-to-face experiences. From high-energy product launches to community-driven pop-ups we specialize in event marketing that inspires action. When brands want to make an impact they turn to us. Why Because we dont just market productswe...