Patient Advocate (Receptionist)-Full-time Days Job at Northwestern Memorial Healthcare, Dekalb, IL

L2l2YmdTSzZ2WTUwWk5XYUdFd2g1NDRD
  • Northwestern Memorial Healthcare
  • Dekalb, IL

Job Description



At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description



Patient Advocate/Front Desk Receptionist – Outpatient Behavioral Health 

The  Patient Advocate  reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

FTE/Status:  Full-time, 40 hours/week

Schedule: Monday - Friday from 8:30am-5:00pm

Location: 12 Health Services Dr., DeKalb, IL

Description:

Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. Responds to questions and concerns. Forwards, directs, and notifies Supervisor of extraordinary issues as necessary. Maintains patient confidentiality per HIPAA regulations. 

Specific Responsibilities: 

  • Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
  • Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
  • Correctly identifies and collects patient demographic information in accordance with organization standards and enters into electronic medical record (EPIC).
  • Interacts with various behavioral health departments to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
  • Reaches out to patients to schedule an appointment as defined. Communicates options to patient if appointment fails.
  • Provides training and education as needed.
  • Manages work schedule efficiently, completing tasks and assignments on time.
  • Verifies insurance, secures necessary signatures on required documents and completes registration process.
  • Accepts co-payments, prior balances, and any payments due from the days’ visit.
  • Cross-training between various departments will take place to ensure coverage. Uses effective service recovery skills to solve problems or service breakdowns when they occur. Utilizes department policies and procedures to complete assigned tasks.
  • Adheres to all department policies and compliance requirements.
  • Avoids putting patient in financial or safety risk.
  • Other duties as assigned. 
  • Some college.

Qualifications



Required:

  • High school graduate

Preferred:

  • One year of experience in a clerical position.
  • Some college.

Additional Information



Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Job Tags

Full time, Monday to Friday,

Similar Jobs

Broad River Rehabilitation

Occupational Therapy Assistant / COTA / OTA Job at Broad River Rehabilitation

Assisted Living Facilities in Rocky Mount, NC! Occupational Therapist Assistant / COTA - PART TIME - APPROXIMATELY 20-25 hours/week - 3...  ...Mount. Broad River Rehab is a rapidly growing, NC based therapy company that partners with providers across all settings including... 

SeekTeachers

Primary Teacher Job at SeekTeachers

 ...~Free furnished accommodation ~Free medical insurance ~Free visa ~Free annual flights ~Professional Development~Gratuity bonus...  ...a related subject ~PGCE in Primary Education, SACE / Irish, USA, Canadian or Australian Teaching License~Candidates should have... 

Comfort Home Health Agency, Inc.

Registered Nurse (OASIS-E Coder/Reviewer) Job at Comfort Home Health Agency, Inc.

 ...for a Brighter Tomorrow Are you a passionate and qualified nurse seeking a fulfilling career in home health? Look no further! Comfort...  ...you to grow with us! Position Available: OASIS-E Coder/Reviewer - Registered Nurse Why Choose Us: Mission-Driven: Join... 

GOALS for Autism, Inc.

Behavior Technician - Stagecoach Job at GOALS for Autism, Inc.

Want to make a difference? GOALS for Autism, Inc. is hiring Behavior Technicians to implement behavior modification programs (Applied Behavior Analysis) in home and community settings to teach clients new skills for life. GOALS for Autism, Inc. is devoted to increasing...

Hain Celestial Group

Sanitation Worker (Midnight Shift) Job at Hain Celestial Group

 ...a manner compliant with WorkSafe BC regulations * Work in a safe manner, being aware of things around you * Follow established sanitation procedures for each area * Strive to comply with the vision statement of Hain Celestial * Communicate any concerns or deviations...