Position Summary: The Host/Hostess is responsible for greeting customers at the door and setting the tone for a positive dining experience for customers.
Position Duties:[DA1]
· Greets and seats customers
· Presents menus to customers
· Maintains a waiting list and provides customers with approximate wait times
· Runs the floor plan to properly seat customers in accordance with restaurant policies and procedures
· Observes and keeps track of all tables (e.g., clean tables, dirty tables, occupied tables, etc.)
· Cleans, organizes, and stocks menus at host area
· Maintains a clean and organized host area
· Answers phones and questions regarding hours of operation, location, and menu
· Assists customers with placing to-go orders and processes payment for such orders
· Demonstrates a complete knowledge of the restaurant’s food and beverage preparation and ingredients
· Assists to ensure customer satisfaction and positive dining experiences
· Complies with all nutrition, food safety, and sanitation guidelines
· Follows all health and safety rules
· Performs other duties as assigned
Skills and Specifications:
· High School Diploma or equivalent preferred/required [DA2]
· Previous experience as a host/hostess at a restaurant preferred/required[DA3]
· Excellent oral communication skills required
· Positive interpersonal skills required
· Ability to follow verbal instructions
· Ability to operate the restaurant’s computers and computer systems
· Excellent time management, prioritizing, and organizational skills
· Knowledge of kitchen equipment and utensils
· Strong working knowledge of health and safety rules applicable to a restaurant
· Ability to work well in a fast-passed, busy environment as part a team
· Ability to work well under pressure
· Ability to work mornings, nights, weekends, and holidays, as needed
· Pass any written tests administered by the restaurant regarding menu items, the responsible service of alcohol, or other subject matter
[DA1]What is the host/hostess’ role, if any, regarding to-go orders?
[DA2]Is this required or preferred?
[DA3]Is this required or preferred?
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